Emma Leeming Email & Phone Number

West Midlands, England, United Kingdom

I led the project for a large global retail and services provider implementing an ERP solution for our UK operations, serving approximately 1,000 employees. My responsibilities included:– Collaborating with Executive Leadership to define hyper-care exit criteria– Establishing governance structures and a super-user network within the business– Negotiating and executing the delivery of critical defects resolution and system enhancements– Providing support and training to prepare the business for self-sufficiency after the project's hyper-care phase.

Swindon, England, United Kingdom

I joined Innovate UK with the mission to enhance the distribution of significant economic funding. My role was centered on leading the People & Culture programme, focusing on boosting employee engagement, enhancing leadership perception, and fostering a more inclusive culture. This involved developing a new organisational model, implementing collaborative tools like MS Teams, and creating engagement strategies that led to notable improvements in staff survey results and tool adoption.– Ministerially approved new target operating model for Innovate UK.– Increase on employee survey results; >10% increase on Leading & Managing Change and Engagement– MS Teams uptake and usage targets achieved (>95%).– Uptake of wellbeing tool exceeded uptake target by 19% in first 3 months and held usage targets

Greater London, England, United Kingdom

Specialising in digital transformation consultancy for public sector clients, including central and local government bodies like British Libraries, Insolvency Services, and North Lanarkshire Council. My role involved cultivating client relationships, managing project budgets to ensure profitability, and driving business development through pitching and contract negotiation. Serving as Programme Director, overseeing the delivery of ERP systems and Microsoft Dynamics platforms, ensuring the meeting of commercial agreements, quality standards and timelines. My responsibilities included resource management and team leadership, guiding up to 50 team members with a mix of technical, delivery, and change management skills. I also focused on integrating robust change management approaches into our technology projects to enhance adoption and project success. Achievements include:– Delivery of £6.8m revenue in one year– Delivery of 3 fast-paced ERP implementations on time and budget with 3-concurrent go-lives

Swindon

I worked within the operational delivery arm of the Chartered Institute for IT, boosting internal transformation capabilities and operational efficiency. This involved developing a strategic vision and operating model for the operations team, assessing future needs, and planning the transition. Additionally, I designed change management methodologies to standardize the delivery of internal projects. My role included reviewing customer experiences, suggesting improvements that were implemented to foster better customer relationships, and analysing operational processes to enhance efficiency and consistency.Key achievements– Designed model for operations and transition plan– Identified process improvements to release up to 15% cost savings– Improved adoption of change across projects

Southampton City Council

Working with the largest city council in Southern England, supporting a visionary health and social care director to address strategic challenges like aging populations and complex needs. My role involved facilitating a co-design engagement with stakeholders to shape outcomes and evaluation frameworks.Analysing various service delivery models and concepts like integration to ensure unified strategic understanding among partners, ultimately producing an options paper for the council's leadership.This resulted in a stakeholder approved options appraisal and recommendation for new delivery model of joint health and social care in the city.

London Area, United Kingdom

I joined a large NHS Trust with the remit to streamline back office services. The project involved securing an approach to procure a transformation partner, which had previously stalled. My role included collaborating with key stakeholders to define outcomes, evaluate options, and choose a procurement method. I set up a fast-paced competitive dialogue process, to achieve completion within 12 months, and developed a comprehensive resource model and detailed procurement plan to drive the initiative forward.Key achievements– Secured agreement on option and approach to appoint a back-office transformation partner for NHS Trust– Developed competitive dialogue plan, including dialogue structure and phases

Wolverhampton City Council

I played a pivotal role in a local authority's transformation, centered around the implementation of the Unit4 Business World ERP system. My responsibilities encompassed establishing a central 'Transactional Hub' to enhance operational efficiency, supporting its leadership with the necessary infrastructure and process adjustments. I spearheaded the change management for the ERP project, focusing on process redesign, training, and stakeholder communication. Additionally, I crafted a strategy for post-implementation support and managed the HR module's go-live, ensuring a seamless transition to the new system.Achievements Include:– Delivered savings target of £2.5m through the new service model– Achieved targets for training feedback and adoption of new ERP solution across the organisation

London, United Kingdom

Kingston had implemented a commissioning model and were keen to review how well it was embedding and if there was room for improvement. Tasked with review and making recommendations for improvements to the existing commissioning model, to improve alignment between Adults’ and Children’s services.Undertook a strategic review and analysis of the commissioning model working with CEO and Strategic Directors resulting in recommended improvements approved by the Corporate Leadership Board.

Stafford, England, United Kingdom

At Staffordshire County Council, I managed the transformation of education services through an outsourcing project aimed at creating a sustainable income stream. This involved overseeing the entire project lifecycle from strategic planning to the transition to a new joint venture. I conducted a competitive dialogue process, attracting private equity within a tight 12-month timeframe from tender to contract closure. My responsibilities included direct engagement with senior leadership, managing third-party and internal team deliveries across various service areas, and leading a multidisciplinary team. I also crafted project plans, managed stakeholder engagement, developed business cases, and coordinated statutory consultations, ensuring alignment with organisational objectives and financial strategies.Key achievements– Procurement of joint venture partner to deliver education support services (Entrust)– Competitive dialogue in under 12 months ITT to contract close – Winner of Procurement of the Year, 2016

Leicester, England, United Kingdom

I led the strategic oversight and operational execution of capital investments in primary schools and children's centers, eventually expanding my role to manage property services for a large team. My initial focus was on stabilising a programme known for delays and cost overruns by enhancing stakeholder relationships, improving transparency in fund allocation, and implementing stringent programme management governance. I transitioned property services from a delivery to a commissioning model, achieving significant cost efficiencies through process re-engineering and performance management. This role involved direct management of capital projects, including financial and resource oversight, and engaging with various stakeholders from Cabinet members to school heads and broader stakeholders.Key achievements• Delivery of schools’ capital portfolio, circa £16m annually• Transformed services to deliver £1m savings, moving to commissioning model • Established robust programme standards and processes

Birmingham, England, United Kingdom

In my role, I managed educational infrastructure projects, working closely with education consultants to refine a methodology for vision and strategy development. This involved creating educational visions that guided the design of school buildings, ensuring alignment with educational goals while acting as a liaison between schools and construction partners. My responsibilities extended to overseeing large-scale projects, managing financials, resources, and project schedules, and maintaining client relationships. I was also engaged in bid development for new projects, ensuring quality and strategic resource planning. Additionally, I handled public communications, stakeholder engagement, and led multi-disciplinary teams by ensuring clear roles, responsibilities, and adherence to project plans.Key achievements• Business sales annually of circa £750k revenue• Developed government approved Primary Capital Strategy, securing a particular client early government funding

Hm Prison Gartree

In my role as a trained Enhanced Thinking Skills (ETS) Facilitator, I assessed offenders to determine their eligibility for ETS and Controlling Anger and Learning Management (CALM) courses. This involved conducting semi-structured interviews to evaluate each offender's psychological readiness and the potential benefits these programs could offer them. This role required a thorough understanding of cognitive behavioural strategies within the context of offender rehabilitation.

Master Of Science - Ms, Occupational And Business Psychology

Bachelor Of Science (Bsc), Psychology, First