Elen Baldini Email & Phone Number

São Paulo, Brazil

• Leader of a team of 6 tech writers in a project at Banco Itaú, where the main activities are:
• Participation/creation of lectures and events within the bank to disseminate the culture of technical documentation.
• Creation of technical and business documentation for the teams, using GitHub with markdown and SharePoint.
• Creation of templates to facilitate the development of team documentation.
• Creation of workflow to meet the different demands of the requesting squads.
• Cross-functional work to support various teams.

São Paulo, Brazil

• Leader of the technical writing team in the Product Research & Development area, where the main activities were:
• Production of support manuals (end-user) and technical documentation (development and implementation) in three languages: Portuguese, Spanish, and English.
• Managing the team, being responsible for structuring, standardizing, and disseminating best practices in technical documentation.
• Presenting and teaching Technical Writing rules.
• Selecting and hiring new members for the TW team, with the support of the Talent Acquisition area.
• Defining the documentation workflow within the squads, aiming to optimize the documentation production time.

São Paulo, Brazil

• I worked in the product documentation area, being responsible for the creation of various types of materials for the Implementation, Development, and Support areas, such as user manuals, integration manuals, API.
• Structuring and organizing content in the internal wiki;
• Responsible for adding content to the company's documentation portal, created in markdown;
• Creating and translating texts (user and technical) into English;
• Teamwork using the agile methodology (scrum), with JIRA;
• Managing user groups, documents, and processes using Confluence (workflows, templates, plugins, etc.);

São Paulo, Brazil

I joined Mercadocar with the mission of documenting all company processes, divided into operational and technical manuals (development documentation). I was also responsible for sending all internal communications from the IT department, informing clients about system improvements and fixes.Active participation with the Development and Quality team.

São Paulo, Brazil

[Support in Family Business - Family-Owned Company] Daily cash flow control through bank statements and the corporate ERP system. Support to the financial and accounting area, checking invoices, issuing checks, and making entries in the banking system, payments related to human resources, such as payroll and benefits. Responsible for payment settlements.

I independently contributed to teams that required the timely creation of technical documentation.

São Paulo, Brazil

Responsible for the preparation and review of technical bulletins, release notes for market release. Preparation of workflows, project monitoring directly with the Development and Software Factory team. Development and review of documentation for ERPs Datasul, Logix, and Protheus, and the Fluig Platform (Online Help, Release Notes, Technical Documentation.

São Paulo, Brazil

Responsible for the preparation of technical and operational manuals for internal and external clients, release notes for version releases, release of packages and emergency hot-fixes, creation of informational bulletins for each system version release, informing about the improvements and corrections applied. Creation of artwork (in Photoshop) to send to.

São Paulo, Brazil

Responsible for the administrative management of the Customer Support team, where I assisted the 120 analysts with administrative issues such as customer-billed service records, organization of schedules and shifts, medical certificates, payment and reimbursement of extra courses, monitoring of hours via timesheets, organization of taxi use in emergency.

São Paulo, Brazil

Control of equipment check-in and check-out for maintenance, contact with internal and external customers, assistance to technical support analysts in scheduling service calls, reimbursement of expenses for professionals in this department via internal system; directly linked to the company's financial area. Purchase of tickets and hotel reservations for.

São Paulo, Brazil

Responsible for managing technical support tickets, optimizing delivery times for equipment and parts with suppliers, monitoring the activities of a team of 6 specialists, and direct contact with the client (Editora Abril - T Systems do Brasil) to improve their satisfaction. Also responsible for creating monthly reports on service results, demonstrating.

Information Systems, Information Systems Management

My first degree was from Universidade Bandeirante de São Paulo, which was acquired by Anhanguera Educacional.

Bachelor Of Pedagogy

Postgraduate Leadership And People Management