In charge of Ticketing Tool ZOHO :- Administering the tool in filtering arriving tickets, determining their level of complexityand assigning them to the correct consultant.- Answering customers' level one requests concerning contractual delays, and taking intoconsideration their level of urgency.- Administering consultant workloads, providing reminders of any incidents requiringresolutionImplementation of an e-learning platform - MOODLE : Moodle allows new customers to learn the basic functionalities of SAP Business ByDesign on their own.- Administering the platform : creating users, creating courses- Creation of training scenarios according to customer profile (sales, purchasing, projectmanagement, accountancy, etc...) : Simplified procedural support, exercises,- Providing customer support during their on-going learning.- Monitoring performance of client employees through remote tracking.- Compiling tests for consultants (general and specific) to measure improvementin customer knowledge.Consultant support :- Consultant support for ERP settings, migration, procedure support creation, researchinto functionality, tests...

Deployment preparation :- Performing all the preparatory data recovery work (analysis, cleaning and data recovery)on the various data sources to be taken over (supplier bases, articles and inventory)- Solution configuration (supplier, validation circuits, inventory ...)- User trainingAccompaniment of subsidiaries :In situ assistance during the first 2 weeks of activityPhone and mail support to users on an on-going basis.

ERP QUALIACAccounts Payable / Overhead : GL account and cost allocation, payable invoice entry, recurring invoices, travelexpense management, payable open items analysis, cut-off preparation, monthly entryadjusting, clearing...Accounts Receivable :Receivable invoice entry, receivable open items analysis, receivable chasing, cut-offpreparation, clearing...Liquidity :Outgoing payments, receivables levy, outgoing and incoming payments entry,Cheque deposited, bank reconciliation, petty cash management...

Client Thomas Cook => ERP SAPClient : Carlson Wagonlit Travel => ERP JDE (JD Edwards)- Twice designated as Key-user for record-taking- Manager's back-up