Elena Brea Email & Phone Number

Madrid, Es

Madrid

Analyse flows and procedures to find gaps and propose alternative solutions, both for Customer Service and Supply Chain area.Participate in SAP HANA implementation project at international level.

Customer Service care.Lead and cordinate Customer Service team.Ensure a proper order management, Order to Cash, from creation to delivery and billing. In Spain, Portugal and Maghreb area.Ensure correct process flows (purchasing, invoicing, internal movements of goods and stock) in SAP. Investigate and find new solutions, continuous improvement. Troubleshooting. Efficient and effective change management in all ERP comunity. ACHIEVEMENTS: * Lead the Customer Service and back-office departments' outsourcing, in a record time of 6 months. Achieving for the company: cost savings, process standardization, synergies between countries to save resources, and focus the effort of the markets in core Business. * Creation of a new internal customer service and back office department to support the change of distribution model, from large distributors to a small customer model. * Implementation of an internal communication model for the Customer Service and Transportation departments. This meant an improvement in internal communication and order management, which resulted in a 5% improvement in the level of customer satisfaction, both internally and externally. * Valid interlocutor between key stakeholders: sales, marketing, financial, transportation, operations, planning, etc.

Madrid Y Alrededores, España

Key contributions as member of Process Improvement Projects in the European Supply Chain: Best practices experts team, Standard Operating Procedures (SOP), Traget Operating Model (TOM), Chain’s Operating Model Europe (OME), etc. User training, test and migration coordination.ACHIEVEMENTS: * High standardization level in order process management that meant a 15% improvement in customer satisfaction level, both internally and externally. * Lead SAP / R3, modules SD, MM and FI implementation in Iberia, simultaneously to the rest of Europe, which facilitates the change of the distribution model.

Madrid Y Alrededores, España

Coordinate goods supply to ensure a proper sotck level to keep distribution of fertilizers and product/additives needed in the industry. Manage import and export documentation.Purchase of bagging products (bags, big bags and shrink cover).Monitor stock levels. Manage the product database. ACHIEVEMENTS: * Implementation of a new planning program (Opus) that meant better control of supply and less issues on stocks.

Madrid Y Alrededores, España

Commercial management assistant.Customer Support.Coommercial information on prices and products management.Visiting customers to support new products sales and development .Client monitoring in service needs.

Máster Supply Chain Management

Degree, Political Science And Administration