Short-term rental management of your property in Lille and the cities close-by.What do we do? We estimate your your rental income. We make a high-quality profile of your property on reservation platforms. We provide professional cleaning.We ensure constant customer service for the travellers and welcome them 7/7.

- Implementation and execution of company policies and procedures for Customer Service Executives;- Team management and animation;- Managing escalated complaints of hoteliers as well as customers by phone and e-mail;- Coaching and developing the team in regards of quality, productivity and customer satisfaction;

- Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;- Delivering high level of customer service to Russian-speaking clients;

• Area chief guide• Managing and coaching the team of guides