TIPS 2030 Consulting was found in the midst of the COVID-19 crisis, supported by the Regional Government of Madrid, to help tourism stakeholders find opportunities in times of crises, pivot to winning strategies that co-create value and bring the industry closer to achieving the Sustainable Development Agenda 2030.www.tips2030.co

The Start-Up Camps, powered by WTFL and industry partners, aim to boost the innovation ecosystem in the travel, tourism and hospitality sector. - Develop and execute programmes that bring value to start-ups, help them grow, connect with investors, and learn from industry experts.- Scout start-ups in the early stage, analyze business models and commercialise innovative solutions.- Organize international conferences, think tanks, workshops and start-up camps- Responsible for partnership building, project writing and fundraising

UNWTO works to make tourism an effective tool for development through technical assistance projects around the world.• Responsible for Innovation, Investments and Digital Transformation projects in the region.Projects:- First Tourism Tech Adventures: Investments- Buenos Aires, Argentina, 2018- National Tourism Tech Adventures: Scaling Up-Cartagena de Indias, Colombia, 2019- Second Tourism Tech Adventures: EdTech- Santiago de Chile, Chile, 2019International cooperation and stakeholder management• Providing expertise and working on international cooperation and development tourism projects related to the SDGs in the region.• Tailoring the resources of the organization to the members’ needs and providing optimal solutions to problems and inquiries.• Liaising, managing, and maintaining relationships with key partners in the area of tourism development policy and assistance including government officials, affiliate members, academia and think tanks.Research, briefings and publications• Monitoring, analyzing and preparing reports and presentations on current market trends, economic updates on developments, public-policies and international development assistance projects.• Preparing country profiles and briefings for official visits and high-level meetings.• Responsible to plan, coordinate and carry on the publications of the department.- Tourism and the Sustainable Development Goals – Good Practices in the Americas (2018)- The contribution of tourism to the Global Sustainable Development Goals in Ibero-America (2018)

- Analyzing and preparing comprehensive country reports on members needs and strengthening cooperation with key partners.- Working on research proposals and identifying areas of improvement and go to market strategies.- Providing comprehensive coordination for all aspects of any events or highlevel meetings and conferences held by the Secretariat.

The Department serves as the major gateway for alliances and collaboration between the private and public sectors in tourism.- Managing new member’s accounts and being their first point of contact for all inquiries. - Analyzing potential strategic partners and developing networks and activities which aim to encourage public-private partnerships. - Providing members with customer focused insights and tailoring the resources of the organization to their needs.- Conducting research projects and actively collaborating with members in writing reports and publications

Gloria Hotels & Resorts brings legendary Turkish hospitality to guests by ensuing their expectations are exceeded on every level. It is the home of the only 45-hole golf course in the Turkish Riviera and over the years it has earned an award-winning reputation as a company consistently redefining the tourism industry standards. Being responsible for sales, customer relations, managing complaints and supervising a team of 20 therapists. - Boosted sales by 25% by implementing creative strategies to attract and retain guests through tailored unique customer experiences.- Managed successfully customer inquiries and complaints in an efficient manner which resulted in 60% reduction of negative guests reviews.