Design Researcher, Pr. Associate
Current
May 2024 - Present
AeroLeads people directory · profile
Elena Tran Email & Phone Number
User Researcher @ Capital One
at
Capital One
1 work email found
@lumen.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
User Researcher @ Capital One
Location
Washington Dc-Baltimore Area, United States
Who is Elena Tran? Overview
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Quick answer
Elena Tran is listed as User Researcher @ Capital One at Capital One, based in Washington Dc-Baltimore Area, United States. AeroLeads shows a work email signal at lumen.com and a matched LinkedIn profile for Elena Tran.
Elena Tran previously worked as Design Researcher, Pr. Associate at Capital One and Lead Customer Researcher at Lumen Technologies. Elena Tran holds Bachelor Of Science (B.S.), Community Health from University Of Maryland.
Company email context
Email format at Capital One
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{first}.{last}@lumen.com
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Profile bio
About Elena Tran
I'm a mixed-methods user researcher with a background in behavioral research and experience design. I have a knack for blending qual and quant methods together to come up with innovative study approaches.As an insights partner, I collaborate with product teams to strategically align research with business objectives — ensuring we're building the right things and solving real user needs.Recently, I've been experimenting with integrating data science and market research techniques with UX applications to evolve how traditional UX research is conducted.
Listed skills include Graphic Design, Web Design, Web Development, Microsoft Office, and 18 others.
Current workplace
Elena Tran's current company
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6 roles
Elena Tran work experience
A career timeline built from the work history available for this profile.
Lead Customer Researcher
Led a team of Data Scientists and UX Researchers in quantitative and qualitative research initiatives, building deeper customer understanding and offering strategic directions for Mass Markets products, sales, and marketing teams.• Designed and executed research studies for Quantum Fiber's digital self-service tools, mobile app, and brand marketing.• Conducted end-to-end research for a Smart Home Security WIFI product from exploratory research to a 3-week beta product test.• Ran prioritization analyses using MaxDiff analysis, helping product and design teams shape early product definitions and define roadmaps.Additional activities: Generative and evaluative research, behavioral analytics, prioritization analyses, pricing, customer segmentation, market research
Jan 2022 - Nov 2023
Ux Researcher
Conducted UX research throughout all phases of product development for major government and commercial contracts in healthcare and telecoms in an Agile environment. Introduced user-centered design principles to large, complex legacy systems including Medicare, AT&T, and SaaS clients.Methods: User interviews, cognitive walkthroughs, usability testing, card sorts and tree tests, Design Studios, Design Sprints, EventStorming facilitation
Nov 2018 - Dec 2021
Research Assistant
Jun 2016 - Oct 2018
Study Area Intern
Jan 2016 - Jun 2016
Medical Claims Processor
Managed medical claims processing, from submissions to collections. Handled all communications and correspondence between insurance companies and patients to ensure accurate reimbursement on behalf of providers and patients.Supported day-to-day office operations including patient scheduling, billing, and medical records management.
May 2014 - Dec 2015
1 education record
Elena Tran education
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University Of Maryland
FAQ
Frequently asked questions about Elena Tran
Quick answers generated from the profile data available on this page.
What company does Elena Tran work for?
Elena Tran works for Capital One.
What is Elena Tran's role at Capital One?
Elena Tran is listed as User Researcher @ Capital One at Capital One.
What is Elena Tran's email address?
AeroLeads has found 1 work email signal at @lumen.com for Elena Tran at Capital One.
Where is Elena Tran based?
Elena Tran is based in Washington Dc-Baltimore Area, United States while working with Capital One.
What companies has Elena Tran worked for?
Elena Tran has worked for Capital One, Lumen Technologies, Ventera, Westat - Improving Lives Through Research, and Washington Heart Rhythm Associates, Llc.
How can I contact Elena Tran?
You can use AeroLeads to view verified contact signals for Elena Tran at Capital One, including work email, phone, and LinkedIn data when available.
What schools did Elena Tran attend?
Elena Tran holds Bachelor Of Science (B.S.), Community Health from University Of Maryland.
What skills is Elena Tran known for?
Elena Tran is listed with skills including Graphic Design, Web Design, Web Development, Microsoft Office, Medical Billing, Research, Product Development, and User Experience Design.
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