The Student Success Advisor provides first-contact support for students via phone, email, and live chat, introducing new students to study at the college and navigating a range of current student queries. These include general enrolment, technical assistance and enquiries relating to college and course processes. Additionally, this role aims to engage and re-engage diverse student cohort throughout the student journey, from onboarding through to graduation.

Introduce AFL to multicultural background audiences like international students, visitors and immigrant families; identify barriers and to develop strategies to encourage involvement.Facilitate and build engagement programs such as Student Match Day Experience, Welcome Game and Welcome to Melbourne program includes 3 home game membership package to new fans.Estabilish and maintain cross-cultural stakeholder relationships within a complex multi-stakeholder environment.Grow Melbourne fan base through data and social channels with a focus on people who don't have a team to support.Develop and deliver content for the Melbourne Football Club Chinese social channel WeChat account.Develop and deliver all engagement strategies for Chinese nationals that come to Melbourne.Organise and delivery of key multicultural activations such as Chinese New Year activation and Cultural Diversity Week.Work with the marketing community and membership departments to maximize data collection opportunities.Assist with implementing engagement activities across new and existing markets.

Teach English classes to Chinese students through the Meten online portal.Create an online classroom environment that is conducive to learning and appropriate to the maturity, interest, and abilities of the students;Establish and communicate objectives to the students for each lesson, unit, and project;Assess the accomplishments of students on a regular basis, and provide progress reports as required.● IELTS Speaking & Listening● Business English● General English

● Work with Social Media Officers in the Communications Team to promote internship opportunities on ACYA’s social media channels;● Assess, review, and provide summary of internship applications to organisations with whom ACYA partners for internship programs;● Maintain a database of internship alumni to ensure their engagement with ACYA is maintained.● Assist Careers Director in achieving portfolio’s key performance indicators; support of the Careers Director, create and promote new internship opportunities in the Australia-China space;● Updating ACYA website with fortnightly careers postings.

Worked full time maintaining and organising general operations for the business and support the professional team. Required to perform office and administrative tasks, expand the client market, customer service duties, and assist in managing client files and documents.● Ensure that all information provided by clients is accurate and correct, preparing and checking all legal documents;● Creating and maintaining client relationships and contributing to new business development activities;● Working closely with Immigration SA and Exporting Suppliers and other Australian Businesses;● Produced a migration settlement guide book for new investment based immigrants arriving and settling in Australia;

Researched Chinese government economic policies and analysed the impact these policies may have on companies within the medical and biological industry. Investigated specific companies within this sector and undertook analysis of investment opportunities given the current economic climate. Liaised with senior management which included presenting research in contribution to the firm's overarching topdown investment approach.