• Organize and lead engaging city tours, showcasing local attractions and culture.• Address guest inquiries and resolve issues promptly.• Familiarize guests with the locality, providing valuable insights and recommendations.• Ensure the safety of all participants during tours.• Monitor guest satisfaction and collect feedback for continuous improvement.

• Actively participated in and successfully implemented company duty system automation, sales activation, and staff recruitment.• Utilized a personalized approach to enhance customers’ shopping experiences, resulting in a 15% increase in sales.• Increased brand awareness by designing and developing effective social media strategies. • Negotiated and secured contracts with new suppliers, leading to store profit growth of up to 25%.

• Successfully managed external and internal communications, improving coordination and reducing response times to inquiries and requests.• Resolved complex administrative issues with adaptability and resourcefulness.• Organized ski and snowboard events to promote the company and expand the customer base.• Implemented cost-saving measures by negotiating vendor contracts and sourcing economical office supplies, resulting in annual savings of 15%.

• Boosted monthly sales of excursions and shop tours by up to 10% in Sharm El Sheikh, Egypt.• Enhanced tourist attendance and sales by up to 35% in Samui, Thailand.• Developed new excursion products by monitoring guest satisfaction in Samui, Thailand.• Provided effective training to new tour guides for tour management.• Played an integral role in increasing tourist attendance and sales by up to 20% in Monastir, Tunisia.

• Successfully led, monitored, and supported a team of 23 employees through motivation and coaching, which helped improve performance.• Recruited four exceptional professionals to maintain salon standards.• Monitored and developed innovative marketing programs, resulting in a 15% increase in business opportunities and profit• Signed contracts and built productive partnerships with new suppliers, sourcing high-quality and trending hair, manicure, pedicure, facial, and spa products for the salon.• Negotiated contracts with old vendors, reducing spending on new product orders by 10%.• Creatively advertised the company through cross-promotion, which increased the number of customers and salon profit by up to 30%.