First point of contact for Dutch retail market. Main focus is on successful order completion (delivery) and liaising with stakholders. A mainly logistically oriented position in a high paced environment. Responsibilities include order management, customer relationships and new customer set up and ongoing support to the team.

EMEA Trade Control Expert (Export Control). Reporting to Global Customer Relationship Manager. As Individual Contributor responsible for Customer Care EMEA department Trade Control (ITC) policies, user guides, training etc. Working with a team of 12 Super users (trained by myself) to maintain the order status and work through any process delays. Responsible for training to wider Customer Care team (100+ employees) and working as a link between global ITC and Customer Care. Since late 2015 also… Show more EMEA Trade Control Expert (Export Control). Reporting to Global Customer Relationship Manager. As Individual Contributor responsible for Customer Care EMEA department Trade Control (ITC) policies, user guides, training etc. Working with a team of 12 Super users (trained by myself) to maintain the order status and work through any process delays. Responsible for training to wider Customer Care team (100+ employees) and working as a link between global ITC and Customer Care. Since late 2015 also assisting my superior with complaints management analysis and QAA (Quality Alert Action) follow up and management. Show less

Customer Care Team Manager – Export region. Reporting to Zone manager and managing a team of 5 Order Fulfillment Coordinators, covering Eastern Europe, Middle East, Turkey, Africa and Russia territories. Responsible for all OTR (order to remittance) aspects of order fulfillment, reporting, metrics, liaising with internal and external stakeholders (Sales, Supply Chain, Product Planners, Warehousing etc.). Troubleshooting and serving as point of escalation for the team. People management and… Show more Customer Care Team Manager – Export region. Reporting to Zone manager and managing a team of 5 Order Fulfillment Coordinators, covering Eastern Europe, Middle East, Turkey, Africa and Russia territories. Responsible for all OTR (order to remittance) aspects of order fulfillment, reporting, metrics, liaising with internal and external stakeholders (Sales, Supply Chain, Product Planners, Warehousing etc.). Troubleshooting and serving as point of escalation for the team. People management and development. Show less

Order Fulfilment Coordinator. Reporting to Team manager. Responsible for the entire process from order input to delivery/invoicing and all supporting processes (e.g. quotes, pricing, booking of installation and servicing appointments with engineers, complaint handling, sending out of samples, answering status questions regarding stock or backorders etc). Started in BNL/UK team and after 6 month moved to the Export team. Have achieved ‘senior’ status in early 2013.

Reporting to Consumer Brands Director. Active management and coordination of assigned global areas (including customers, distributors and agents) as well as coordination of appropriate admin. Tasks including: account/agent management, (direct) order management, (direct) export documentation, sales and stock forecasts, sales analysis and quoting, preparation of reports, attendance of oversees events.

Reporting to Export Sales Manager. Managing and coordinating of all (direct) export documentation and administration, as well as: account management, order management, (direct) export documentation, active development of new export markets and developing/following up on new leads, offering of marketing support and building/strengthening of existing accounts.

Reporting to Head of Operations and supervising Export Account Manager. Overseeing and proactively maintaining relationship with key export accounts of the company. Key tasks: continuous communication with key accounts to secure monthly target turnover, account control, sales analysis, (direct) order management and negotiation with transporters, composing of newsletters and foreign press releases, preparation for oversees events, generation of forecasts, export documentation (including IPR -… Show more Reporting to Head of Operations and supervising Export Account Manager. Overseeing and proactively maintaining relationship with key export accounts of the company. Key tasks: continuous communication with key accounts to secure monthly target turnover, account control, sales analysis, (direct) order management and negotiation with transporters, composing of newsletters and foreign press releases, preparation for oversees events, generation of forecasts, export documentation (including IPR - relief requests) and administration. Show less

Reporting to Export Manager. Position covering all aspects of account and customer management, relationship building including order processing, account control, related marketing support, export documentation and administration.

Reporting to team supervisor. This phone based role was focused on activities around providing of complex information about tax, regulations, duration and status of requests and payments; explaining income tax system as well as inheritance taxes. Achieved 'Expert' knowledge in the 2nd year of employment.