Elena Ispas Email & Phone Number

Chesapeake, VA, US

Virginia Beach, Virginia, United States

• Design a B2C mobile-responsive website for the government, projected to generate millions of dollars in revenue, with a focus on user engagement and satisfaction.
• Collaborate closely with the Business Analyst (BA) to develop comprehensive business requirements, user stories, and acceptance criteria, resulting in clear and actionable guidelines for the project, achieving a 95%.
• Provide leadership by training and mentoring junior designers, fostering skill development and a collaborative team culture.
• Create mid and high-fidelity wireframes and prototypes, ensuring a seamless and intuitive user experience across all devices, which leads to a high user satisfaction score.
• Coordinate effectively with full-stack engineers for a seamless developer handoff, maintaining design integrity and reducing the error rate in handoffs to below 3%.
• Utilize industry-standard tools like Figma, Azure DevOps, Confluence, and Jira for efficient project management and collaboration, streamlining workflows and improving team productivity.

• Lead and inspire a team of five designers in the successful overhaul of a mobile-responsive SaaS bookmarking website extension, applying knowledge of current best practices, accessibility standards, and agile.
• Enhance user experience and engagement within an active SaaS project by delivering precise design assets, comprehensive documentation, and seamless integration support to the development team.
• Communicate with cross-functional teams to shape design strategy, perform competitive analysis to maximize design functionality, compose heuristic evaluation, and revamp UI and illustration based on user experience.
• Apply information architecture techniques to enhance interactions and optimize user flows, enhancing usability and increasing user satisfaction through improved navigation and heightened user engagement.
• Prioritize and streamline design processes, enabling seamless communication and rapid iteration through incremental prototyping using tools like Figma.
• Partner with stakeholders and developers to grasp constraints, align with the business vision, discern user needs, and analyze the competitive landscape, all aimed at amplifying user engagement.

• Collaborate with five designers to redesign a mobile-responsive website for a CRM SaaS software company, resulting in a user-friendly and engaging website that enhances the overall online experience, increasing user.
• Driving smooth UI transition to the development team, ensuring timely delivery of specialized platform aiding youth and family service nonprofits.
• Implement design patterns, typography, color schemes, and accessibility guidelines for a cohesive and inclusive user experience throughout the website.
• Develop intuitive wireframes and mockups based on user research and design principles, effectively communicating the brand's messaging and value proposition.
• Design intuitive admin user dashboards to monitor and manage users, enhancing the platform's usability and providing efficient user management solutions.

• Implement agile development, facilitating efficient incorporation of feedback through iterative cycles to improve B2C mobile app prototype with user flow testing, gaining actionable insights for enhancements.
• Advocate for user-centered design solutions leveraging usability testing, research findings, and UX best practices.
• Conduct vital usability testing and user research using UserTesting.com, steering design choices towards an enhanced, user-centered journey that boosts satisfaction and engagement.
• Analyze user feedback and testing data to derive actionable insights, informing design decisions and significantly enhancing the application's user experience.
• Create and maintain a design system for a consistent and polished user interface, fostering streamlined development processes.

Virginia Beach, Virginia, United States

• Enhance patient satisfaction and trust by actively observing and empathizing with patients, applying user-centered approach to deliver personalized care during chairside assistance.
• Ensure accurate and efficient record-keeping by proficiently navigating digital dental software systems like Dentrix or Eaglesoft to manage patient information, appointments, and treatment plans.
• Collaborate with dental professionals to develop and implement infection control protocols and maintain a safe environment, prioritizing the health and well-being of patients and staff.
• Expertly craft dental molds to assist in accurate diagnostics and treatment planning, contributing to a 20% reduction in rework and improving treatment outcomes.

Norfolk, Virginia, United States

• Integrate user-centric visual merchandising, resulting in heightened engagement and increased sales by implementing empathetic strategies.
• Lead sales team, surpassing quarterly targets by 10-20%, fostering high performance.
• Train and mentor associates, increasing team-wide employee retention by 80%.
• Apply a user-focused approach and strategic insights to achieve a record-breaking sales day of $20,000, surpassing performance benchmarks and outperforming other stores nationwide.
• Revamp inventory management procedures, minimizing stock discrepancies by 25%, ensuring accurate product availability, and optimizing customer satisfaction.

Venice, Veneto, Italy

• Deliver outstanding customer service in six languages, harnessing language fluency and cultural competency skills to elevate engagement, boost revenue generation, and enhance customer satisfaction.
• Demonstrate continuous improvement in product knowledge, boosting customer confidence.
• Surpass sales goals with effective cross-promotion, leading to a 20-30% purchase surge.
• Expand daily revenue from 300 to 1500-2000 euros, driving overall business growth.

Education record

Associate Of Science - As, Health

Ui/Ux Design, Des

Certified Dental Assistant, Health And Wellness, General

High School Diploma, Economic Technician