Elena Kovalenko Email and Phone Number

Customer base happiness growth and monetization via btl targeted campaigns.

1. Risk scoring on telco data- real time service for external finance partners- data science models on telco data.2. Leads generation for fintech businesses- data science prediction models- searching triggers in telco data- real-time and T+1.3. Customer service: predict customers calls and topics of calls to adapt IVR automatically.- data science models on telco data- 30% coverage of call topics.

1. Next Best Offer. Tool implementation + NBO logic for 50+ telco products. 100mln+ customer base2. Real-time marketing. - tool tender procedure with 10+ international competitors => perfect vision on real-time solutions market- tool implementation3. Micro loans product launch. - micro loans on telco account as a payment method for external services (games, charity, gambling, pay services etc.)- micro loans for mobile services- risk estimation based on telco data.

Project Manager at the Project Management Department• Solely responsible for project deliverables• Planning, organization and coordination of project activities• Responsible for project documentation and approvals• Project team management• Communication with stakeholders and suppliers• Project scope, objectives, deliverables and budget management and control• Project status reporting.E-Archive and Document Recognition System development and implementation. Project ManagerThe project is a stream of global centralization strategy. It took our team 6 months to design, develop and implement e-archive based on SharePoint. The document recognition system is a unique specific solution which is able to verify nearly 20 types of documents like passport, driving license etc. E-archive is also integrated with key operational system. Number of users is about 200 geographically distributed. We have provided scanning specialists with the new equipment and all users with trainings and manuals and have organized user support team. Website redesign. Project ManagerAs BIN Insurance became a part of BINBANK, the project objective was to make new website in line with the bank website and web trends. I worked closely with marketing function, choosing the supplier, finalizing requirements, preparing new content, testing and approving the prototype and then the solution.B2B Application development and implementation. Project ManagerB2B being developed by a supplier is a solution for external sales staff (incl. agents, brokers, auto dealers, banks, travel companies etc.) to fill with data and check insurance policies automatically. The project is challenging from coordination point as it has a lot of stakeholders including operations, sales, marketing, underwriting, executive management, partners. B2B has been integrated with the key operational system and several partners’ applications. Number of B2B users is nearly 2 000.

Project Manager at the Project Management Department• Solely responsible for project deliverables• Planning, organization and coordination of project activities• Responsible for project documentation• Project team management• Communication with stakeholders and suppliers• Project scope, deliverables and budget management and control• Status reporting.B2B Application ImplementationMy focus was on roll-out and delivering KPIs measured in B2B level of usage. I also worked on B2B development and integrations. Finally there were 30 products developed in B2B being implemented across all sales channel and B2B counted 15 000 users all over the country. I had had reached target KPIs in the end.Operational Centralization projectCentralization being a global activity was dedicated to centralize day-to-day operations in a hub.I was responsible for planning and coordinating migration activities from branches to the hub and then was focused on HR function centralization. The most challenging activity was formation of quality control and processes optimization department in the hub. Data Centre Relocation projectThis complicated international project had an objective of data centre migration from Moscow to Zurich. Being a junior project manager I was given by great confidence from executive management and became responsible for users’ readiness to after relocation processes. My first activity was desktop software upgrade and equipment roll-out for 2 000 users in 50 branches all across the country. The other activity was users’ rights migration and before switching to new data centre I provided users with trainings and other communications.Zurich Project Management Framework Implementation project. Project Manager ZPMF is based on PMBoK, so that project made me well aware of PMI standards. I adjusted ZPMF in compliance with local project management specific, documented it into general framework and nearly 10 project templates and provided trainings.

• Reporting and reserving (IFRS, statutory reserves, company standards)• Portfolio analysis incl. dynamics and portfolio structure• Multifactor pricing and elasticity analysis• Business indicators monitoring and multifactor analysis (hit rate, renewal rate, loss ratio, frequency, severity)• Coordination and actuarial analysis in ‘Web sales’ project and ‘Claims processes transformation’ project• Competitive price analysis• Participation in development and roll-out of OLAP cubes• Business planning process participation.