Customer Service Representative - Dexis
Current• Order handling and managing of Imaging scanners, accessories and spare parts. • Pre-handling of orders, verification of prices, discounts and product configurations • Enter purchase orders and create device configurations in SAP and Oracle. • Confirmation and monitoring of delivery times for the customer. • Handling of phone calls and emails through CRM • Investigates credit block and Letter of Credit processes with customers and Finance Department. • Maintenance of customer sales area agreements in the SAP and Oracle ERP system. • Creation of new customers in oracle. • Conducts invoice rectifications requested by customers. • Processing warranty and RMA queries with Technical Support. • Works and leverages relations with sister companies within the Group
