• Developed and implemented routing strategies that optimized transportation efficiency and reduced costs.• Managed a team of routing specialists, including hiring, training, coaching, and performance evaluations.• Continuously created training materials, conducted individual, small and large group personnel training, and cross-trained all departments on routing procedures.• Negotiate rates with logistics service providers to achieve long term goals and a sustainable competitive advantage. • Managed a weekly KPI report with main customer accounts, ensuring shipping and delivery SLA targets were met. • Provided the sales department with accurate and up to date freight quotes.• Trained cross-functional teams in order to improve quality, service, cost, & safety.• Created and implement continuous improvement initiatives that reduce cost of operations and expand service level, capacity, productivity and quality• Collaborate with logistics service providers on all services failures to find the appropriate and creative solution to ensure goods make the final destination in a timely manner, while maintaining a competitive edge.

• Coordinated and managed white glove recoveries for high-value products. Developed and implemented standard operating procedures (SOPs) for logistics operations.• Lead the company's digital transformation program, digitizing existing paper-based activities, allowing faster end-to-end job execution and better visibility into order statuses from internal and external perspectives. • Analyzed logistics data to optimize routing and scheduling for LTL and FTL shipments. Conducted LTL class calculation for shipments and provided guidance to team members on proper classification• Managed and coordinated dispatching, routing, tracking of shipments both internally and externally with brokers/carriers/on-site contacts to ensure smooth communications, operations and high-quality freight movement. • Covered LTL( Less-than-Truckload), parcel, PTL ( partial) and FTL (Full truckload) modes of transportation. Worked alongside the operations team to consolidate loads to maximize profits.• Scheduled incoming orders ensuring timely and accurate processing of documentations and all aspects of customer requirements, including, but not limited to booking shipments, scheduling pickups, gathering information from vendors and keeping World-Trak (TMS Logistics system) updated. • Built strong relationships with all parties involved in the process: customers, vendors, carriers, drivers, brokers, 3PLs, warehouses and terminals, troubleshoot all problems regarding orders, handling irregularities and preventing recurrence. • Identified issues with coverages, shortages, and damaged freight and create Corrective Action Plans (CAP) when required.• Created BOLs, tracked orders from start to finish, checked PODs for any discrepancies.• Experienced with last mile logistics, reverse logistics and white glove pickup and deliveries.

• Provided logistics consulting services to clients in the transportation industry, including freight management, tracking services, and warehouse storage, and final mile deliveries.• Developed and implemented logistics strategies for clients, resulting in increased efficiency and cost savings. • Managed client relationships, including contract negotiations and ongoing communication to ensure client satisfaction. • Analyzed logistics data to optimize routing and scheduling for LTL and FTL shipments, including conducting LTL class calculations and providing guidance to team members on proper classification.

• Created and fostered long-term relationships with carriers across Europe to help customers move their inventory in the most cost-effective way by identifying and providing best logistics solutions• Mastered market trends and evaluated transportation alternatives which helped overcome seasonal reduced carrier capacity• Conducted regular business reviews with carriers to maintain strong relationships and identify opportunities for improvement.

• Negotiated contracts and agreements with new/established carriers by optimizing their fleet which improved profit margins by 300% and increased owned carrier capacity by 200%• Oversaw dispatching, routing, tracking, and shipping activities to ensure high-quality freight movement. Elevated efficiency of existing processes• Opened new highly- profitable lanes and created a Romanian based carrier capacity from scratch • Build strong relationships with key stakeholders (i.e., carrier owners; operators, dispatchers and drivers, warehouse personnel, customer representatives;) both on the phone and during personal visits which resulted increased carrier capacity• Earned multiple awards for quality and dedication of performance in rapidly changing, fast-paced environment• Coordinated daily dispatching, routing, tracking, and delivery of FTL shipments, ensuring on-time and accurate deliver. To achieve this, I multi tasked by efficiently operating multiple phone lines, computers screens and applications simultaneously while working collaboratively in a competitive team-based environment.