Elena M Email & Phone Number

London, England, Gb

London, England, United Kingdom

612 Bedrooms-Preparing and running payroll-Training people as per the H&S standards-Creating job descriptions -Recruitment and full onboarding-Responsible for Employee relations- Creating Risk Assessments - Responsible for L&D- Responsible for Employee Rewards

Empire Way, Ha9 8Ds

336 bedrooms-doing check-in, check-out by using the Opera system- dealing with internal and external calls and queries- Dealing with questions related to people's reservations, invoices, directions to the hotel, or redirection of calls. -Working with IHG Merlin-Closing up the cashier and balancing the payments -Working with Quore - Allocating the rooms to the groups according to the Agent's requests,-Handling the Parking space system - Using Flow for training purposes- Attending OPS meetings when needed and updating the team about the functions and groups to arrive

Empire Way, Ha9 8Ds

336 Bedrooms-Operating mainly in Restaurant and Room Service and occasionally helping the Bar - Taking orders, serving food, acknowledging the guests, helping or advising them when they needed help related to the property or services provided -Posting orders in Micros, taking payments, closing cashier shift-Helping in banqueting when needed for preparing the setup and serving customers.-Ensure that the standards are met at all times and the customer is satisfied with the service.-Going an extra mile for the benefit of the customer

11 Beavor Ln, Hammersmith, London W6 9Ar

Working in multiple different environments and hotels throughout London for breakfast, conferences, banqueting and occasionally bar.

Cipd Level 5 Diploma In Human Resource Management, Human Resources Management

Cipd Level 3 Diploma In Human Resource Practice, Human Resources

Level 2 Diploma In Customer Service, Customer Service