Prospect relentlessly to build pipeline and strong personal relationships with prospects Prospecting into a list of companies provided by LinkedIn through phone calls and emailsBuilding leads, managing sales pipeline and closing business dealsRun email campaigns to generate new sales leads Qualify and develop outbound leads through proactive outreach on phone or emailsDevelop reasonable product and competitor knowledge Meeting targets on revenue generated and activities completedLeveraging LinkedIn sales playbook and selling practices

Product support for Google Nest and supporting home automation technologies, first point of contact for technical queriesActively engaged with troubleshooting and escalation efforts for more complex issuesManaged customer experience and worked continuously to ensure customer satisfaction Working directly with the client to solve high priority customer issues and worked extensively within the team to streamline support processesCreated a lean troubleshooting guide to solve the majority of customer issuesMaintaining a quality score and customer feedback score above company target of 90% on a monthly basis

Dealing with customers' technical queries directly on company’s fixed line phone and internet products;Assisting with troubleshooting problems, advising customers through technical challenges, closing and tracking issues and reporting on these issuesMaintaining on-going communication with other departments within the organization to ensure Customer Care are consistently kept informed of any updates/issues; Maintaining target levels of performance;

Answering phone calls and providing accurate, valid and complete information to customers’ inquiries Resolving product or service problems via phone, email or social media by clarifying the customer's complaintDetermining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment within the time limits and following up to ensure resolutionOffering support, guidance and information to online shoppers and managing the online orders Contributes to team effort by accomplishing established objectives