Elena Maritano Email and Phone Number

- Managing customer service inquiries via calls and emails, catering to British and international customers, ensuring prompt and accurate responses. - Handling escalations of serious complaints with clients, demonstrating problem-solving skills and maintaining a professional approach to conflict resolution. - Delivering excellent customer care by addressing queries, providing assistance, and ensuring high levels of satisfaction among diverse clients, both British and foreign.

- Preparing the course calendar and uploading it to the management software, coordinating with students and professors.- Verifying the students' applications and documents, screening curriculums of students, conducting candidate interviews, and processing rankings.- Orientation at secondary schools, at trade fairs/conferences in the sector and dedicated Open Days of the ITS Foundation- Control and archive of documentation relating to student and teacher applications for courses.

-Front office activity for Italian and Foreign tourists-Booking and reservation of guided Alpine and Naturalistictours and Sale of shuttle tickets and Chairlift

- Writing articles about the association and updating the website through WordPress CMS- Drafting press releases and managing press reviews and handling social media pages like Instagram, Facebook and Twitter- Carrying out training with high schools as part of the "Cultivating citizenship" project and Coordination of Caritas volunteers- Creating and organizing the newsletter through the Mail Chimp platform