Jurnalul european is a digital newspaper informing the Romanian immigrants settled in the UK (2nd most common non-British nationality in UK), regarding national and international interest events.• Researching data on high important subjects, reading press releases, editorials, newsletters, studying newswires and national/international reports;• Creating a media plan, editing and correcting the digital content;• Achieving continuous improvement through monitoring and evaluation;• Publishing 10 article news per week, which are reaching out to 40.000 subscribers.

Ecco is a global leader in innovative comfort footwear for men, ladies and kids. In 2019, Ecco finished the year with net sales of EUR 1,360 million and profit before tax of EUR 196 million.• Delivered high quality service with a customer-oriented attitude;• Managed claims and complains in a patient and helpful manner;• Improved 100% customer satisfaction through deep product knowledge and active listening skills;• Based on empathy, the desire to help the others and a competitive drive, in October I was nominated the best seller in the store achieving a record of 21.000£ sales.

Teleperformance is a company specialised in outsourced omnichannel covering the customer experience management for over 100 global brands in various industries. • 1st point for contact via phone and web submission for partners queries;• Provided customer support and engage with partners's needs through active listening, empathy and responsiveness;• Carried out a world-class engagement experience through an efficient and specialized communication;• Reached all the management targets and excelled at improving a trustable relation between Microsoft and its global partners.

• Established a courteous and personalised contact with over 4,000 guests;• Improved the team management by highlighting the guests' emotional needs;• Built and maintained an inter-dependent relationship between the 13 branches and the guests;• Thanks to my travel experience in 28 countries and persuasive arguments, I positioned myself in top 3 booking consultants that sold the most expensive hotel rooms.

www.lucrare-licenta.eu is a consultancy company which provides expertise in writing content for any type of project, from essay, to degree thesis, master, dissertations and doctorates. • Administered high-quality researches, analysis and case studies related to 9 specializations (Communication, Politics, PR, Advertising, Media, Brand management, Marketing, Philosophy and Literature); • Managed day to day interactions with the client, taking a lead role in project discussions and presentations;• Built strong client relationships while ensuring project profitability.• Conducted over 90 successful academic projects for 15 Romanian universities.