Elena Ng Email and Phone Number

• Account Management – Focal point-of-contact for assigned customer accounts and supports all after-sales activities. Handled company’s major customer accounts in Asia Pacific region. Performed regular visits to key customer accounts in the region to build rapport and retain/increase sales.• Handled and managed customers' queries/order/feedback to ensure prompt follow-up and closure. E.g. processing daily quotations, orders, shipments and invoicing via SAP within stipulated timeline set… Show more • Account Management – Focal point-of-contact for assigned customer accounts and supports all after-sales activities. Handled company’s major customer accounts in Asia Pacific region. Performed regular visits to key customer accounts in the region to build rapport and retain/increase sales.• Handled and managed customers' queries/order/feedback to ensure prompt follow-up and closure. E.g. processing daily quotations, orders, shipments and invoicing via SAP within stipulated timeline set by the company.• Liaised with other internal departments and business units to resolve problems, expedite orders so as to achieve stretched goals set by customers.• Continuous Improvement – Developed and implemented new processes and improve current processes in the support of the Company's continuous improvement culture.• Appointed as committee member in company’s Trade Compliance and Environmental, Health and Safety to ensure company’s procedures and measures are aligned and complied with corporate policies and regulatory rules. Show less

• Account Management – Focal point-of-contact for assigned customer accounts and supports all after-sales activities. Handled company’s major customer accounts in Asia Pacific region. Performed regular visits to key customer accounts in the region to build rapport and retain/increase sales.• Handled and managed customers' queries/order/feedback to ensure prompt follow-up and closure. E.g. processing daily quotations, orders, shipments and invoicing via SAP within stipulated timeline set… Show more • Account Management – Focal point-of-contact for assigned customer accounts and supports all after-sales activities. Handled company’s major customer accounts in Asia Pacific region. Performed regular visits to key customer accounts in the region to build rapport and retain/increase sales.• Handled and managed customers' queries/order/feedback to ensure prompt follow-up and closure. E.g. processing daily quotations, orders, shipments and invoicing via SAP within stipulated timeline set by the company.• Liaised with other internal departments and business units to resolve problems, expedite orders so as to achieve stretched goals set by customers.• Assigned to UK facility for 6 weeks as key customer service representative to serve major Asia Pacific customer accounts during Singapore office relocation so as to ensure business continuity• Continuous Improvement – Developed and implemented new processes and improve current processes in the support of the Company's continuous improvement culture.• Appointed as committee member in company’s Trade Compliance and Environmental, Health and Safety to ensure company’s procedures and measures are aligned and complied with corporate policies and regulatory rules. Show less

Feb 2010 - Nov 2011• Worked closely with multiple parties (government agencies, contractors, tenants and internal divisions) to ensure Terminal 1 upgrading works are carried out on-time according to implementation schedules. • Ensured daily operations at Terminal 1 are efficient and smooth, despite the ongoing Terminal 1 upgrading works. Negotiated and coordinated with various internal and external stakeholders to manage expectations and ensure operational efficiency and service are not… Show more Feb 2010 - Nov 2011• Worked closely with multiple parties (government agencies, contractors, tenants and internal divisions) to ensure Terminal 1 upgrading works are carried out on-time according to implementation schedules. • Ensured daily operations at Terminal 1 are efficient and smooth, despite the ongoing Terminal 1 upgrading works. Negotiated and coordinated with various internal and external stakeholders to manage expectations and ensure operational efficiency and service are not compromised. • Handled and coordinated projects related to Changi Airport’s events and exhibits. Liaised and negotiated with different stakeholders to ensure successful execution of projects.• Handled management reporting on the progress of Terminal 1 upgrading works. Coordinated and tracked project progress and updated senior management on a regular basis. Jul 2006 – Jan 2010• Planned and developed specifications for procurement contracts. Set performance standards for contracted service providers and monitored their performance. Managed tenders, contracts and reviewed the Standard Operating Procedures for contracted service providers. • Facilitated and coordinated cooperation between various government agencies, industry players and associations, and CAAS/CAG internal divisions to ensure efficient and smooth operations at the CAC and the Airport Logistics Park of Singapore (ALPS).• Handled operational projects that relate to the air cargo industry, and liaised and negotiated with multiple internal and external agencies through regular consultations to ensure successful planning and execution of projects.• Planned and conducted industry consultations via meetings and surveys to gather feedback on policy and operational issues to assist with the implementation of various projects relating to facility and security enhancement. • Gathered and analysed data and statistics for project implementation, cost-benefit analyses and management reports and presentations. Show less