Elena Bourne, M. Ed. Email & Phone Number

Chicago, Illinois, United States

Tutoring for various levels of Spanish.

-Developed and maintained deep product expertise across the Zendesk product line, including third-party apps such as Salesforce and APIs, ensuring effective consultation and configuration to exceed client expectations.-Translated client goals and success criteria into actionable design plans, recommending best practices aligned with organizational and functional requirements to drive value for clients.-Managed multiple projects simultaneously, prioritizing tasks and deadlines to ensure timely completion and client success within scope and budget constraints.

Atlanta, Georgia, United States

-Customized client account configurations to precisely match individual client requirements, facilitating adaptation to their distinct needs and preferences.-Spearheaded comprehensive updates to process documentation resulting in streamlined procedures, heightened operational transparency, and accelerated client project completions.-Engaged in efficient collaboration with external IT teams to skillfully implement API integrations, ensuring smooth system harmonization and functionality enhancement.-Managed, mentored, and guided intern team through intricate projects, ensuring task clarity and promoting both effective project execution and the development of team members.

-Leveraged Zendesk metrics to proficiently analyze data trends, offering valuable insights to both the customer success and product development teams, ultimately contributing to informed decision-making and the enhancement of services and products.-Upheld WelcomeHome's distinguished reputation for exceptional service by promptly and attentively responding to client inquiries through both phone and email channels, ensuring their needs were met effectively and fostering positive client relationships.

Atlanta, Georgia, United States

-Teacher of the Month, as elected by 150 colleagues and administrators in recognition of professionalism, dedication and excellence in the classroom-Effectively translated intricate Spanish language concepts into accessible and simplified explanations, fostering a deeper understanding among high school students.-Incorporated instructional materials such as interactive presentations, recorded audio content, and student guides with the use of multimedia technologies including Google Suite, Microsoft Suite, and Canva-Designed and delivered blended, virtual, and live lessons quickly pivoting to a continuously changing learning environment to over 200 students

Park Ridge, Illinois

-Planned and led a ten day international trip to Costa Rica for 36 students providing students with a detailed timeline of events and maintaining budgets-Used online learning management systems to organize content and communicate with students outside of class, ensuring clarity and transparency-Established the first Spanish Club in over 6 years and served as club moderator, thus increasing the school’s knowledge of diverse cultures and global perspective

Chicago, Illinois, United States

-Implemented Daniels’ running framework to incorporate threshold training, resulting +20% improvement in overall team times.

Certification Course, Data Science & Analytics

Master Of Education (Med), World Language Education

Bachelor'S Degree, Spanish

Activities and Societies: Illinois Track Club

Bachelor'S Degree, Sociology

Activities and Societies: Illinois Club Cross Country and Track

Spanish, Spanish And Latin American Studies