Elena Piot work email
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Elena Piot personal email
Client Relationship Manager with 10 years in the luxury retail sector transitioned in tech last 3 years with proven success stories of 15% growth of project performance. Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executives and C-level. Skills for both analysing technical concepts and translating them into business. Strong expertise in managing complex accounts, projects, transitions and setting up effective happy teams up to 12 people. Transversal experience in luxury retail industry and customer development.
Gainpro
View- Website:
- gainproconsulting.com
- Employees:
- 2
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Managing Partner, Ai Customer ExperienceGainproDubai, Ae
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Customer Success / Account ManagerDigitall Nov 2022 - Feb 2024Geneva, Switzerland• Successfully managed transition of key account in Switzerland• Instrumental in changing the key account team that performs with success• Managing key customer stakeholders and and winning new business• Account performance +15% in 2023 -
Business Analyst Team LeadDigitall Jul 2022 - Oct 2022Geneva, Switzerland• Successfully supported development of Clienteling tool for Retail• Translated and moderated business requirements in development process• Coached junior Business Analyst
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Crm ConsultantElena Piot Consulting Oct 2020 - Jun 2022Geneva, SwitzerlandElena Piot Consulting is created to support business growth through tailor-made Client Development and CRM solutions. We work together with our clients to achieve commercial and client relationship targets through creating Client Development strategies, Managing Client Data, Client Segmentation and Analysis, Client Communications, Service Excellence, Events and Animations, and other solutions. -
Client Facing Team ManagerLouis Vuitton Mar 2018 - Oct 2018• Managed the openings of 2 new departments enabling the store to become #1 in turnover in the Region• Instrumental in growing the team from 12 to 60 • Increased Client Satisfaction KPIs (measured through Mystery Shopping & internal client satisfaction tool) -
Client Development ManagerLouis Vuitton May 2015 - Mar 2018Eastern Europe Region (Russia, Poland, Ukraine, Kazakhstan, Mongolia)• Responsible for improvement of CRM application tool resulting in increased sales and becoming #1 region in EMEA on efficient tool usage• Improved client engagement in the region through CRM campaigns and tools• Improved in-store service excellence through training and coaching• Increased client engagement by providing clear data to team members• Developed a number of client exceptional experiences: local and international• Partnered with IT on CRM tools & solutions integration (Salesforce)
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Head Of Lifestyle DepartmentR.S.V.P Agency Jun 2014 - Apr 2015• Successfully developed the portfolio of existing clients• Acquired new large accounts• Raised the value of services through launching CRM business -
Head Of Marketing And Advertisement Division/ Head Of Special Projects DivisionJsc "Trade House Tsum" (Department Store) Feb 2012 - Dec 2013• Re-created marketing division and managed all marketing activities to ensure growth in sales and brand image• Successfully organised first Fashion Show for 600 top clients -
Marketing Projects ManagerJsc "Trade House Tsum" (Department Store) Mar 2011 - Jan 2012• Managed marketing projects and partnerships
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Pr ManagerFine Arts Centre Jan 2009 - Aug 2010• Managed full scope of PR, marketing and event tasks that lead to the attraction of high client profiles and raised awareness of the brand
Elena Piot Education Details
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89 % -
Building On Talent (Bot) -
Salesforce Bwbw ProgramComputer/Information Technology Administration And Management -
University Of Virginia Darden School Of Business & BcgDigital Transformation Course
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Msc In Management, Major In International Law -
Bsc In Management
Frequently Asked Questions about Elena Piot
What company does Elena Piot work for?
Elena Piot works for Gainpro
What is Elena Piot's role at the current company?
Elena Piot's current role is Managing Partner, AI Customer Experience.
What is Elena Piot's email address?
Elena Piot's email address is el****@****ing.com
What schools did Elena Piot attend?
Elena Piot attended University Of Oxford, Imd Business School, Salesforce Bwbw Program, University Of Virginia Darden School Of Business & Bcg, Russian Foreign Trade Academy, Russian Foreign Trade Academy.
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