• Conduct manual testing for the integration of an AI personal assistant into Managment tools, CRM systems, and calendar ensuring seamless functionality and optimal user experience.• Implemented and executed automated tests for the website using Cypress, ensuring robust and reliable functionality across various user interactions.• Collaborate closely with cross-functional teams to align testing strategies with project goals.• Develop and execute comprehensive test scripts, and cases, focusing on CRM-specific functionalities and AI interactions, and API testing for CRM platforms using Postman.• Identify, document, and track software defects using tools like TestRail and Trello, facilitating efficient communication and resolution.• Conduct thorough regression testing to validate fixes and enhancements, maintaining high-quality standards for CRM integration.• Conduct testing of natural language processing (NLP) capabilities within CRM workflows.• Participate actively in Agile processes, contributing to sprint planning, daily stand-ups, and sprint reviews.• Document in TestRail and communicate test results in Trello, providing valuable insights to stakeholders and supporting informed decision-making.

• Executed comprehensive SQA testing, including Regression, Negative, UI & Compatibility, WEB, AI, and Server-Client testing for desktop applications in multiple projects.• Employed Defect/Bug tracking methods and conducted Performance/Load/Stress testing.• Utilized JIRA, Zephyr, Xray, Trello, TestRail, and Cucumber Studio for effective Test Management.• Demonstrated proficiency in API Testing and Integration with Trello API, Postman, and Swagger.• Applied MySQL for enhancing testing capabilities.• Adhered to Agile (Scrum) methodology throughout the software development life cycle.• Managed databases efficiently with MySQL and DBeaver.• Operated on Windows and Linux operating systems.• Utilized Gherkin/Cucumber for structured Behavior-Driven Development (BDD).• Executed manual test cases, identifying and documenting software defects.• Collaborated with the development team, resolving issues and verifying bug fixes.• Played a key role in creating and maintaining comprehensive test documentation in Jira.• Conducted usability testing to ensure user-friendly interfaces and optimal user experience.• Provided regular, insightful status updates on testing progress to project stakeholders.

• Proactively identified and replicated software bugs reported by students and faculty in the ConsultPro program, documenting and submitting comprehensive bug reports to enhance system functionality and user experience.• Managed the creation and maintenance of student accounts, ensuring accurate and up-to-date information.• Tested and maintained security protocols for access to different forms and systems, safeguarding sensitive data.• Proficiently used Google services and Microsoft tools to create and manage various forms, enhancing administrative processes.• Conducted installations of a wide range of programs, providing technical support to both students and staff.• Assisted in the installation of software updates and patches to ensure optimal system performance and security.• Facilitated effective communication with students and staff regarding IT-related matters, addressing concerns and providing solutions.• Actively engaged in troubleshooting hardware and software issues, ensuring timely resolution and minimizing downtime.