I manage a team of appointment setters, ensuring high standards of quality and targeting high-potential prospects.

Organized and maintained agendas, calendars, and schedules to keep the organization running smoothly.Personalized customer quality experience and build positive rapport.Worked closely with the development team to understand products and create testing strategies.Provided feedback to team leaders and managers to reduce shortfalls and inspire confidence to achieve goals.Coordinated call calibration sessions for staff, providing tools for performance consistency and continuous… Show more Organized and maintained agendas, calendars, and schedules to keep the organization running smoothly.Personalized customer quality experience and build positive rapport.Worked closely with the development team to understand products and create testing strategies.Provided feedback to team leaders and managers to reduce shortfalls and inspire confidence to achieve goals.Coordinated call calibration sessions for staff, providing tools for performance consistency and continuous improvement. Show less