Direct point of contact to ADP clients to address and troubleshoot any benefit related concerns. Analyzed and interpreted data related to employee benefits. Researched and compile reports for client reconciliation of benefit offerings and premiums.

Responsible for the daily operations of two departments and over 30 employees. Carefully select and train qualified staff to deliver wellness-focused programs for the community. Built and nourished customer relations. Redefined processes and created tools to increase efficient tracking of events, and improve staffing for events.

Coordinated over 53 exercise classes per week for seniors and adults. Created marketing materials to ensure success of each class. Assisted in the maintenance of budget for department. Created new reporting and data collection method to track attendance to exercise classes.