Elena Sequeira Email & Phone Number

Dallas, Tx, Us

Dallas, Tx, Us

I support Origination's Learning and Development. The Lines of Business I support as Direct to Consumer and Purchase. My current role is managing reinforcement training and other key initiatives. I offer a collaborative approach that involves working with multiple departments and developing trainers to meet these deliverables.

Dallas, Tx, Us

Manage a team of Learning and Development specialists to effectively complete employee onboarding, cross-training events, and various other employee continued training programs. Business Channels supported include Direct to Consumer, Purchase, and Wholesale in CA, AZ and TX locations

Dallas, Tx, Us

Current role is a Sr operations training specialist. Specialize is training loan processors at different levels of experience. Conducts new hire classes and offers additional training depending on needs of the business. I started out my career in the mortgage banking as a loan processor and have had my hands in a little bit of everything from sales to loan modifications.

Charlotte, Nc, Us

Manage a team of about 12. We are Advocates between the homeowner and the Third Party companies who represent our customers during the process of trying to get there loan modified.

Charlotte, Nc, Us

• Review homeowners financial hardships and reason for default to analyze what options they may have for a loan modification• Familiar with different investors and the loan modification delegations to approve a modification. ie: Fannie Mae, Freddie Mac, FHA, VA• Ensured compliance with departmental policies and procedures, state and federal regulations, all while maintaining high quality service standards, and favorable customer relations and public image.• Helping borrowers to accomplish their financial affordability with putting them in a loan modification that is an affordable payment for them.

Charlotte, Nc, Us

• Maintaining a high level of commitment to the company’s key performance indicators: level of service, customer satisfaction as well as profitability.• Provided support to fellow team members as it relates to workload as well as understanding of new company policies• Ensured compliance with departmental policies and procedures, state and federal regulations, all while maintaining high quality service standards, and favorable customer relations and public image.• Originate Conforming, Non- Conforming and FHA loans• Helping borrowers to accomplish their financial needs and goals by taking a consultative approach and presenting the features and benefits of the programs available

Maintaining a high level of commitment to the company's key performance indicators: level of service, customer satisfaction as well as profitability.Provided support to fellow team members as it relates to workload as well as understanding of new company policiesEnsured compliance with departmental policies and procedures, state and federal regulations, all while maintaining high quality service standards, and favorable customer relations and public image.Originate Conforming, Non- Conforming and FHA loansHelping borrowers to accomplish their financial needs and goals by taking a consultative approach and presenting the features and benefits of the programs availableCompleted 20 hours of Federal S.A.F.E. education and passed S.A.F.E. examRANKINGS2008, ranked 30 out of 120 sales agents2009, ranked 44 out of 199 sales agentsLoan Processor 2004- 2007Ditech.comProcessed conforming and non conforming loans with an average pipeline of 60 loansAverage of 45-50 loans funded per monthDeal one on one with underwriters and fundersRework and Resell loans due to loan terms changingHighly motivated when working under pressure and time constraints

• Processed conforming and non conforming loans with an average pipeline of 60 loans• Average of 45-50 loans funded per month• Deal one on one with underwriters and funders• Rework and Resell loans due to loan terms changing• Highly motivated when working under pressure and time constraints