• Interacted with business, development, marketing, content teams and end users.• Translated business goals, feature concepts and customer needs into product requirements (epics, use cases, user stories, tasks). • Maintained and prioritized feature requests backlog and bug fixes.• Conducted demos, created user guides, provided user and customer support, collected their feedback and insights. • Defined and executed product/feature launch plans, participated in Scrum events… Show more • Interacted with business, development, marketing, content teams and end users.• Translated business goals, feature concepts and customer needs into product requirements (epics, use cases, user stories, tasks). • Maintained and prioritized feature requests backlog and bug fixes.• Conducted demos, created user guides, provided user and customer support, collected their feedback and insights. • Defined and executed product/feature launch plans, participated in Scrum events, production releases and supported post-release activities. • Maintained and supported integration with third-party services (analytics, payments, marketing automation systems & others).• Prepared reports for business, collected data using select SQL queries. Monitored key metrics of the products.• Used HTML/CSS and Gitlab to update/modify user guides, admin pages, email newsletters templates. • Created product promotion plans and marketing initiatives.• Conducted knowledge transfers and onboarding of new team members. Tools: Gitlab, Trello, Asana, Jira, Confluence, Notion, Airtable, Miro, draw.io, LucidCharts, Figma, Redmine, Sequel Pro, Filezilla, Intercom, Zendesk, Google Analytics, Google Tag Manager, Data Studio, Yandex.Metrica, onthe.io, Adfox, Tilda, Mailchimp, SendGrid. Show less

• Internal communications: maintained successful collaboration among team members; provided support and consultation on internal functionality; helped to resolve product related problems; collected and analyzed feedback, escalated issues to other internal teams. • External communications: built and maintained relationships with various IT communities & key media players to secure and grow online and offline media coverage; answered inquiries from media, individuals and other… Show more • Internal communications: maintained successful collaboration among team members; provided support and consultation on internal functionality; helped to resolve product related problems; collected and analyzed feedback, escalated issues to other internal teams. • External communications: built and maintained relationships with various IT communities & key media players to secure and grow online and offline media coverage; answered inquiries from media, individuals and other organizations.• Customers & users support: responded to all comments and users/customers queries; provided consultation on functionality and terms; resolved user related problems, collected and analyzed feedback, escalated issues as appropriate.• Reproduced and reported bugs, tested new features & bug fixes; planned product releases with fixes.• Created informative and engaging media kits, newsletters and materials for distribution among different channels. Supported marketing teams in developing, implementing and promoting engaging, focused media campaigns.• Participated in organization of offline IT events, including technology and business conferences. Show less

• Taught basic English skills to pupils, including reading, writing, speaking, spelling and grammar.• Assessed attendance, progress, development and attainment.• Held workshops and extracurricular activities for pupils requiring extra support or wanting to gain further insights into English topics.• Assisted in developing appropriate syllabuses, resources, work schemes, policies and teaching strategies for the English department.• Communicated with parents as appropriate… Show more • Taught basic English skills to pupils, including reading, writing, speaking, spelling and grammar.• Assessed attendance, progress, development and attainment.• Held workshops and extracurricular activities for pupils requiring extra support or wanting to gain further insights into English topics.• Assisted in developing appropriate syllabuses, resources, work schemes, policies and teaching strategies for the English department.• Communicated with parents as appropriate regarding child progress, behaviour and other reports.• Developed periodic reports, outlining progress, targets, exam results and improvements needed. Show less