Elena Stobbe Email & Phone Number

Hannover, Lower Saxony, Germany

Project lead within program to change the current IT core system:• As part of the core team designing the initialization phase and taking on special assignments critical for the overall success of the program• Defining the framework conditions for data migration and setting up the corresponding project team• From 02/2023 responsible for the conversion of all processes within the business unit "Sick Pay and Other Benefits"

Berlin

• Project lead for enhancement and optimization of an ERP system• Conceptual development incl. defining UX/UI for a new citizen service in order to improve the financial education in Germany• In charge of PMO activities at a number of different German major banks • Participation in IT architecture assessments for a potential exchange of core banking systems within different German major banks • Introducing and leading a companywide onboarding center for new colleagues as well as work as coach and PowerPoint trainer• Internal support of the Human Ressource department like conducting job interviews or participating in recruiting events

Berlin Area, Germany

• Support major German banks to integrate into an identity and payments platform• Development a new business area of a Start-up in the field of identity and payment services• Supervisor in Operations department to ensure operability of an identity and payments platform• Support internal Talent Acquisition

Berlin Und Umgebung, Deutschland

Conceptual development and detailing the functional scope of a cross-industry identity and payments platform as a joint product of leading German multicorporate enterprises:• writing the business concept • requirement specifications • definition of requirements for user interactions and interface• analyse the legal framework with focus on identity management

Düsseldorf

• Subproject leader for an integrated change management within a telemarketing business transformation: responsible for the development of an overall concept for all internal and external stakeholders including creation and design of a key-user based concept to support implementation as well as go-live• Project leader for a customer base clean-up involving the evaluation of framework conditions and processes based on the results of a testing phase, initiating process adjustments whenever necessary as well as performing analyses and reports of results• Initiating process optimisations based on proposals of call centre agents to improve working procedures or customer experience

Düsseldorf Und Umgebung, Deutschland

• Project leader for implementing an entire process to track legitimations for discounts for customers with disabilities: responsibility for the whole project planning involving the definition of the time frame and budget by calculating a business case for the overall measures and evaluating the net cash impact. Further, defining and supervising all required actions including stakeholder management as well as implementing a supervisory body and developing a clear-up procedure for existing customers along with setting up unified communication guidelines • Increase of the net promoter score by analysing the customer's pain points to be able to predict trends and to derive appropriate actions. Further, being responsible for initiating the derived process improvement and simplifications • Evaluation of a net promoter score survey to identify the crucial points during the DSL processes of activation and relocating

Oldenburg

• Project leader for the department's new internal marketing concept involving redesigning the intranet website and initiating an image change• Applicant management including maintaining CRM systems, writing job advertisements and representation of the company at recruiting fairs

Toulouse Und Umgebung, Frankreich

• Project manager for the operating system migration Windows XP to Windows 7 as well as the actualisation of Active Directory• Supervision and control of the ordering process for technical equipment as well as participation in budget planning• Managing access rights for team members• Maintaining the intranet website for the department

Master Of Arts (M.A.), International Management

Master thesis "Business Transformation of Telemarketing WinBack by the example of Vodafone GmbH"

Education record

Semester abroad during wintert term 2014/2015

Bachelor Of Arts (B.A.), Business Administration With Focus On Law

• Bachelor thesis: "Development of Intercultural Competences through Stays Abroad" • Scholarship for Leonardo da Vinci Program.

Abitur