Elena Conner Email & Phone Number

Long Beach, CA, US

Long Beach, California, United States

Communicate effectively with customers through Gladly, across all channels (phone, live chat, SMS and email) to determine their needs in accordance with CX policies and proceduresHandle all inquiries regarding orders, exchange requests, refunds, gift cards, promotion codes, customer issues, etc. with accuracyMaximize sales by clienteling, assisting.

Long Beach, California, United States

Work directly with Elsa Isaac and team through channels such as Teamwork, Slack, Voxer, GoodPix, Simplero, Google Suite, LastPass, Oncehub and various applications to streamline operations and ensure efficient workflowConcierge style support to clients from the time of sale to completion including a 45 day support windowCreate store accounts and shop for.

Long Beach, California, United States

Styled a range of clients through Amazon’s TBYB platform curating wardrobes based off of information provided by the customer and then providing clients with direction on how to wear and style each pieceProvided internal feedback regarding the accuracy of ML pre-populated stylings and helped curate items for nodes for the landing page where customers are.

Los Angeles, California, United States

Styled a range of clients through StitchFix platform called MINX curating wardrobes for clients along with providing communication on what items they are receiving and how to style them at home in order to ensure a high level of serviceSelected to provide feedback to buying team regarding what customers style needs/wantsExcelled and maintained high box.

Houston, Texas, United States

Managed an average of 14 corporate sponsorship accounts ranging in investment level from $50K – $5million. Clients consisted of accounts such as; Comcast, Direct Energy, Houston Chronicle, Cosentino, Hewlett-Packard, United Healthcare and Jack in the Box. Renewed 8 out of 10 accounts, 3 of which became multi-year contracts and one with a significant.

Houston, Texas, United States

Responsible for $2.2 million dollars (724 full season seats) for the 2005-06 season and renewed $1.9 million (612.5 full season seats) for an average of 86% surpassing the Services Team average of 83%Managed full season ticket holder accounts from day-to-day to year round businesses such as customer service, relationship building, game day servicing.

Responsible for cold calls selling full season and mini plan ticket packages for the Comets and Rockets OrganizationProduced quick sales numbers within a four-week period bringing in over $3,400 dollars in sales for the Houston Comets and established new Rockets leads for upcoming 2004 - 2005 season

Dallas, Texas, United States

Responsible for marketing and selling turf event playing time such as Make-It-Take-It tournaments, pre-game soccer matches, halftime soccer matches and ticket packages such as season tickets, Family Night packages, corporate packages, FLEX packages, Soccer Partner Program and Group packages selling over $45,000 in 16 game season ranking number one among.

Houston, Texas, United States

Responsible for assisting the store manager in all areas of daily business operations including opening and closing, customer service, sales, and merchandising Recruiting, training and supervising and managing employeesMonitoring and maintaining inventory levels and educating employees on loss prevention strategies

Bachelor Of Arts - Ba, Graphic Design

Activities and Societies: St. Hedwig PTO, Long Beach Yacht Club Member, Gamma Phi Beta Alumni

Bachelor Of Arts - Ba, Graphic Design

Bachelor Of Arts - Ba, Graphic Design