Elena Usenko Email & Phone Number

Байрон-Бей, Новый Южный Уэльс, Австралия

I lead the development of an internal project, while also focusing on detailed mapping of the logistics department's operations. I work closely with IT teams, logisticians, product analysts, and product managers. My primary stakeholders are logistics team, merchants and agents. My responsibilities include:• Project Development: Leading the Merchant Portal project, enabling merchants to track real-time sales, deals, and bookings specific to each merchant.• Logistics Coordination: Developing a comprehensive workflow map for the logistics department to streamline operations.• Data Analysis: Conducting in-depth data analysis and processing to identify and address system inefficiencies.• Team Collaboration: Coordinating with various teams including IT, logistics, sales, operations and product development to ensure seamless project execution. • Team Leadership: Managing a team of developers, conducting regular meetings to ensure alignment and progress.• Database Management: Cleaning and refining the database to enhance data accuracy and reliability.• Process Improvement: Redesigning the deal creation structure in Salesforce based on identified weaknesses and establishing new rules for deal entries.• Risk Management: Overseeing project structure, problem-solving, and risk minimization to ensure project success.Achievements: Developed a functional portal allowing merchants to access real-time sales, deals, and booking information, tailored to each merchant's needs.Logistics Workflow: Created a detailed workflow map for the logistics department, significantly reducing the time spent by the logistics team.Database Optimization: Improved database cleanliness and accuracy, facilitating better data-driven decisions.Salesforce Integration: Streamlined the process of deal creation in Salesforce, enhancing operational efficiency.

Москва, Москва, Россия

In my role with the Consulting, Marketing & Communications team, I coordinate and manage projects focused on creating systematic solutions for business and personal communications. My key responsibilities include:• Team Coordination: Delegating tasks, setting clear goals, and prioritizing effectively.• Project Management: Overseeing project progress in collaboration with business development managers, operations staff, general managers, and commercial departments.• Documentation: Creating design roadmaps, drafting project documentation, collating organizational project history, tracking project work, and ensuring compliance with client contractual specifications.• Process Improvement: Organizing working groups to enhance systems and processes, fostering collaboration and communication between different team groups.• Client Relations: Maintaining constant communication and support with customers/stakeholders, resolving conflicts when necessary.• Business Process Analysis: Analyzing the efficiency of business processes.• Training & Mentoring: Organizing training sessions and mentoring team members.• Performance Management: Managing team performance.• Tender Participation: Participating in tender processes.• Employee Analysis: Analyzing employee performance to identify strengths and weaknesses.Living away from home for extended periods as required.• Achievements: Developed a communication platform for Rosatom, the largest State Atomic Energy Corporation in Russia, in collaboration with my team. Created templates, roadmaps, filing structures, and a collateral library to streamline project system development and enhance customer communication. Developed a systematic approach to managing complex projects, addressing the complexity and uniqueness of the products involved.

Москва, Москва, Россия

Working in the Yandex Cloud project, my role requires organizing a timely and quality product development presentation for 4 speakers who provide a technical overview for their clients. Key achievements include:Creating templates, road map for similar projectsQuality multitasking work (Team recruitment, communication and management of project goals and progress, Client management and data collection) delivered within predetermined time framesCustomer/stakeholder support and communication remotely day and night

Москва, Москва, Россия

Working in the KIA project, my role requires organizing a timely and quality product development presentation for 4 speakers who provide a new positioning of their company in the Russian market. Key achievements include:Creating templates, road map, filing structures, setting up similar projects system development and a collaborative library for faster communication with customersTeam performance management and customer support remotely day and nightVery fast quality multitasking work (Team recruitment, communication and management of project goals and progress to all stakeholders, Client management and data collection) delivered within predetermined time frames

Москва, Москва, Россия

Working in the Marketing & Communications team, my role included coordinating and managing remote projects related to the development of catalog designs for Retail organizations. This included, but is not limited to, the following tasks:Responsibilities:Managed all projects, working in conjunction with business development managers, operations staff, general managers, commercial, legal and IT departments.Customer/stakeholder support and communicationTeam performance managementSupport and motivation of the team throughout projects;Conducting remote production projects (photo and video);Create and write regulations for internal and external workParticipation in tendersBuilding, assistance in training and moral support (taking care of the team!);Coordination of the work plan with the client;Development and support of internal products (process automation);Achievements:The use of non-directive management methods, critical and strategic thinking, which helped to keep the team in an excellent state of mind for 3.5 years without layoffs.Development of an internal automated system for the rapid implementation of draft design layoutsAutomation of processes for the development of regional layouts Won the annual tender 4 years in a row in company Okey Retail Limited

Москва, Москва, Россия

Working in the IT & Digital team, my role included coordinating and managing projects related to marketing analytics, website development, applications, CRM systems, frontend / backend / UX/UI design development. This included, but is not limited to, the following tasks:Responsibilities:Creation and organization of the production process. Analysing data,writing technical specifications, recruiting a team and managing their output.Full communication with the customer/stakeholder from the briefing to the launch of the project on the marketContractor managementOrganization of trainings and team mentoringQuality control of projects at every stageDeveloped a technical task and managed internal systemsMaintenance of project documentation and preparation of technical specifications, commercial proposals, reports;Coordination of implementation work;Prepared job descriptions and recruited team members, including conducting interviews with specialized personnel for large proposals.Achievements:Development of technical assignments, creative solutions and website creation and additional IT solutions for international projects Silkway and WorldskillsDevelopment of technical specifications, team gathering, creation and support of internal CRM system for convenient work within the team;Setting up work in the task manager of tasks (preliminary analysis and selection of a system specifically for our specifics of work);

Москва, Москва, Россия

Working for this Production Company, my role included coordinating and managing all business and organisational matters relating to the largest Dance School in Moscow (25 locations, 15,000 customers/week).Responsibilities:Business strategy development and further planningOperations and Logistics ManagementInvoicing and payment managementCustomer/stakeholder support and communicationAnalysis of efficiency surrounding business processesPayroll reconciliationOrganization of trainings and team mentoringAdministration and management of 25 dance schools from different regionsDevelopment of a development strategy, planning, market analysis, competitors;Report formatting and expense claimsCoordinated projects and hosted events for dance team including our regional master classes, assisting in coordinating and participating in dance and event workshops Maintenance of project documentation and preparation of technical specifications, commercial proposals, reports;Achievements:Organizational preparation and holding of the Timbafest festival (full responsibility for the successful implementation of the project) - 4 years in a row (2013-2016). Gathering a team, searching for locations, communication with hotel and organizational sites for the event, logistics processes, organizing the arrival of all foreign artists from Europe and Cuba, drawing up an event program, developing a pricing policy, and much moreOrganization of concerts and bringing musicians from other countries. The band “Timbalive”, “Los 4 and Manolin El Medico de la Salsa”.Successful management of 5 branches in Moscow and support of 24 branches across the Russian Federation.Development of technical specifications, team gathering, creation and support of internal CRM system for accounting of customers and branches, payment, data analysis of attendance, history, customer retention and revenue (CRM for a school + 24 branches)

Москва, Москва, Россия

Working for this Production Company, my role included coordinating and managing all processes in the Dance school, club and events. This included, but is not limited to, the following tasks:Responsibilities:Administration and management of dance school and clubTeam performance managementTeam training, negotiations with clients and conclusion of agreements and contracts;Constant search for new teachers, artists, creative personalities, musicians, dancers and casting them, efforts with them for further work;Event organisation, management and participationDrawing up and coordinating schedules with teachersCustomer serviceContractor managementOperational planning, management and quality control and completion of tasks on time;Prepared job descriptions and searched for performers, including conducting interviewsGeneral administration and project administration; report formatting, training and membership management, new-starter inductions and training management Selection of contractors to improve interior design in schoolDrawing up and thinking through the concept of events, full logistics in the process.Analysis of the work of the company's employees and identification of strengths and weaknesses.Achievements:Organization of mass events (the annual Timbafest festival, concerts and master classes of foreign artists) and field trips (to different regions of the Russian Federation and Cuba);Rebuilt the building, made repairs, improved the appearanceOptimized payment processes and the formation of the functional work of social networks and advertising.Developed the structure of teachers' work and scheduling. Automated the payment of calculating salaries depending on the number of students in the classWebsite development under my leadership

Moscow

Working in the Software development team, my role included coordinating and organization of all office processes and sales analysis relating to various industries eg. architecture, engineering, construction of facilities, oil, gas, railways, etc. This included, but is not limited to, the following tasks:Responsibilities:Organizational and coordination support for the head and office staff;Organization of meetings with business leaders, managers, head, president of the company (both Russian and foreign) from other companies or from other divisions and countries of the company;Conducting telephone conversations, business correspondence, preparation and execution of orders, orders of the head;Analysis of efficiency surrounding business processesSecretarial/PA work to multiple group seniors and leadersParticipation in conferences and preparation for themData entry and database managementElectronic document management;Stocktake and Inventory Office ManagementTeam performance managementAssistance to the president of the company in Russia with the development of reports, statistics and other documentsVarious reporting and meeting minutes for board reports, management and director, report formatting and expense claimsDrawing up daily and weekly reports on the work done by the company's sales department;General administrationAchievements:Transported the Moscow team to a new office in the center of Moscow. Participated in the tender selection of suppliers, was engaged in the selection of the furniture, electricity, carpeting, kitchen and was engaged in all the draft and design of the office.

Москва, Москва, Россия

Working in the IT team, my role included coordinating and managing gas project related to website and database development, frontend / backend / UX/UI design development. This included, but is not limited to, the following tasks:Responsibilities:Data entry and database managementMaintenance and administration of the MRB information system (monitoring of the resource base);Customer serviceWorking with databases ORACLE, SQL, MySQL;Using SQL queries to generate the required data;Assisted in the creation and management of new internal systemsSystem testing and development of technical specifications for developers;Communication with users of the system from different regions to increase loyalty, eliminate bugs and use new ideas to improve the system.Achievements:Developed scripts that helped specialists from different regions to systematize the gas and oil databaseWork on a project for Lukoil;Fixed many errors in the MRB system and put this system into permanent use

Diploma Of Project Management, Project Management

Master Of Engineering, Cad/Cam Systems, Robotics And Integrated Automation, Master Degree