Overall：be responsible for the Post & Pre-opening project in GBA，be support for the front-line operation team, determine the operation and management of all commercial complexes, customer journey, member experience, etc. are implemented under company brand standards and requirements, achieve the expected objectives.- Strategy Thinking: support the Site In Charge with a strategic focus on achieving project OKRs via implementing effective modules, improving process efficiency and escalating unresolved issue to relevant parties with recommended actions to take and consistency business performance analysis insights.- Brandbook optimization: fully cooperate with retail management, member management, property management and different stakeholders, provide on-site support with frontline obsession and strategy development perspective; host and participate in group level committees, timely update the SOPs and support the frontline.- Frontline Obsession：formulate a complete frontline observation scheme, deeply cultivate the operation and management direction of each site in campaign, event, ecosystem connection, membership system, etc., and form a semi monthly / monthly report to the project general manager and headquarters. Further improve the summary and next implementation plan with the site. Coordinate and integrate market resources and external enterprise cooperation resources, so as to ensure the smoothness of the whole communication channel and the further implementation;- Problem Solving: deeply understand and solve problems encountered at all levels; apply the meeting to solve cross departmental problems, reach an agreement and form standard process specifications on the premise of the common interests of the group- Teamwork：Work closely with internal & external partners and colleagues, build up strong relationship with the sharing platform include but not limited to "Best practice sharing"&"lessons and learn" within group.

Work Overview: Responsible for 5 projects in a total of 6000 work units and 3200square in the entire Guangzhou area, and responsible for sales performance and income statement reflect in the monthly P&L.- Sales management: Responsible for the achievement of sales goals in the entire Guangzhou area, and supervision of the progress of each stage, aiming at different stages of the user’s life cycle, from sales strategy to planning, to action and personnel coordination, be responsible and promote 5 pre-opening projects, regular tours, and renewal rete will achieve a city level target, the actual occupancy rate increase to 70% in 2019 and a 10% drop in operating costs. Two of these projects have achieved profitability at the beginning of their opening.- Building operation: for large enterprises, small and medium-sized enterprises, start-ups, and external resources in the complete life cycle of WeWork, implement targeted user operation strategies classified and segmented to empower enterprises, establish connections, and build WeWork's internal corporate ecosystem. More than 70% of enterprise users realize business cooperation such as internal resource sharing, talent recruitment, and external resource replacement in the internal ecosystem.- Problem-solving: Faced large enterprise client complaints, and worked with the account manager to find out the root cause and solve the problem with 100% satisfaction and 2 more years renewal agreement. - Team management: team member of the pre-opening team, and development and growth the team to 20 people, always focusing on the discovery of employee advantages so that everyone can play their strengths and enjoy the sense of accomplishment brought by work, achieve a high degree of team cohesion, thereby enhancing team production efficiency.

Work Overview: According to the top-level design ideas of Tsinghua University and Blackstone Group for the operation of the academy, lead the team to promote various operations at all stages of student enrollment.- Student operation: Responsible for the operation of all stages of the student life cycle from "before enrollment-enrollment-study period-graduation-after graduation", and complete the entire process of multiple large-scale activities from planning to implementation, such as Orientation, Deep Dive, Graduation ceremony reception, etc.- Building operation: Lead the team to complete the preparation and continuous operation of the college classrooms and teacher-student apartments from 0 to 1, and complete the bidding of all suppliers + the establishment of delivery standards in the first year, making preparations to the formal start of school smoothly and smoothly; For 200 rooms + 16 apartments, in the absence of a mature supporting management system, various tools on the market are flexibly used to manage check-in and various situations, so that teachers and students can get a sense of staying experience beyond expectations.- Enrollment and publicity: Link up with Tsinghua University and Blackstone Group, and be responsible for all kinds of online and offline enrollment publicity at all stages of enrollment.

Job overview: Manage the daily affairs of the front office and the concierge, receive and handle various emergencies, and achieve sales performance goals.- Sales management: Responsible for formulating and implementing phased sales and activity plans, controlling the progress of performance, and achieving sales targets at all stages.- Customer service: Lead the team to complete a series of services during the stay and period of guests, and provide consistent high-standard services.- Emergency incident handling: Responsible for handling all emergency incidents in the hotel, follow-up, report, and review analysis to form cases; very good at handling customer complaints, having encountered various difficult customers, through the management of customer expectations + doing multi-handed plans, etc., We can always balance the relationship between customers, the company and ourselves to achieve a win-win situation.