Dynamic and results-driven Commercial Director with over 15 years of experience. Adept at analyzing market trends, effective implementing commercial strategies and fostering long-term client relationships. Proven track record of driving revenue growth, aligning business activities with organizational goals, and mentoring high-performing teams. Strong advocate for empathy-driven leadership and customer-centric approaches to achieve sustainable business results. Passionate about empowering team members to unlock their full potential. Experienced in multicultural team management, with a curious mindset, continuously learning and exploring new approaches to enhance business outcomes.Highlights of my career include:- Team Leadership & Change Management: Successfully managed and developed sales and service teams, spearheaded the integration process during M&A, and united diverse teams under a shared vision and strategy. - Strategic Sales Channel Development: I leverage in-depth knowledge of company’s capabilities to design tailored business solutions, implement process changes, and align resources with strategic goals.- Customer-Centric Approach: Focused on improving customer experience through segmentation adjustments, process enhancements, and proactive collaboration with clients and internal stakeholders.- Operational Excellence: Achieved measurable outcomes such as cost reductions, FTE optimisation, automation growth, and customer satisfaction improvements by optimizing procurement, pricing strategies, and team efficiency.I’m passionate about exploring new methods to empower teams, enhance client relationships, and elevate both sales and service processes. My approach combines strategic foresight with operational agility to foster innovation and long-term business growth.Let’s connect and explore opportunities to drive success together!