Elena Beshai Email & Phone Number

Rome, Latium, Italy

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

County Dublin, Ireland

• Providing consultative solutions for SMBs on digital campaign products to drive businessgrowth and ROI• Collaborating with key internal and external stakeholders to implement marketingcampaigns and solve problems facing multiple SMB clients• Ensuring proactive account management, managing timelines and expectations• Developing long-lasting relationships with clients and conducting tailored live productdemos over different channels• Providing suggestions on products and tools to improve customer satisfaction and drivehigher product adoption and sales•Achieving set targets and KPIs on weekly basis (Csat, Pitch rate & Lead generation)

County Dublin, Ireland

• Dealt with customer enquiries and technical issues (Italian and English) from first contactto resolution in a timely manner and collaborated with other teams/departments in orderto achieve the best resolution for the customer• Daily usage of 3 different CRMs in order to manage client’s issues• Created daily and monthly reports for the management team and provided top issuesanalysis• Educated customers on how to use the product and the self-service help center tools forease and efficiency

Roma, Italia

• In charge of sales in the Italian small medium enterprise market and ensured successfulachievement of quarterly sales targets• Responsible for originating new business customers via calls, emails, social selling andnetworking (customer prospecting and qualification)• Managed relationships with a range of existing accounts, upselling and increasingrevenue• Carried out sales related administrative duties in the office• UC Specialist: demo & training on Blueface UC Portal, maintained information on thesystem

Rome Area, Italy

• Ensured high levels of customer satisfaction through excellent sales service whileprojecting a professional image which promotes the company brand• In charge of analysing and report the products selling for new strategies adoption• Managed the online stock, the income/outcome orders

M.Sc. Economics, Economics, 106/110

Thesis: The sustainable textiles innovation of Orange Fiber and the Eco-friendly shopping

B.A. Economic And Social Studies (B.E.S.S.), International Development Cooperation, 105/110

Thesis: Israel and Palestine, prospects of social psychology

High School Diploma, Tourism And Travel Services Management, 86/100

Activities and Societies: Hostess at political and social events - Tutoring for junior students - Playing in the volleyball school team