Elena Bocage Mcicm Email & Phone Number

Cheltenham, England, United Kingdom

- Lead and mentor the AR Credit Controller team, setting performance goals and conducting regular reviews.- Oversee credit control processes, including credit assessments, limits, and terms, while managing the accounts receivable ledger.- Promote a collaborative and results-driven team culture, resolving credit issues and disputes in partnership with sales and customer service teams.- Build and maintain strong relationships with customers and stakeholders, and prepare reports for senior management.- Drive process improvements and implement best practices to enhance efficiency, supporting department transformation initiatives.

Cheltenham, England, United Kingdom

· Line Management for 1 Credit Control Coordinator.· Provide training, supervision, and mentoring of team members to meet SLAs.· Manage the Credit Cycle for France & Benelux, 300+ live accounts.· Credit limit review and risk assessment.· Take decisions for order release and payment terms.· Comply with credit and collection scoring model.· Reporting in line with the credit policy.

Cheltenham

· Credit control duties for France & Benelux, 400+ live accounts.· Debt Collection by e-mail and telephone.· Cash posting and cash reconciliation.· Setting up Payment Plans and supervise SEPA Direct Debit Collections.· Generate and input into monthly and month end reporting.

Cheltenham

Responsible for supporting the e-commerce services of the SuperGroup websites by providing customer service to customers based in the UK, Spain and France. Key responsibilities include responding to customer enquiries via telephone and email; handling and resolving customer complaints; keeping accurate records of enquiries; managing customer expectations; providing excellent levels of customer service.

Cheltenham, United Kingdom

Cirencester, United Kingdom

· Managed the complete sales within the European market.· Initiating contact and qualifying prospects.· Creating quotations and closing sales quotes.· Processing customer purchases orders.· Assisting the finance department in chasing up overdue payments.

Murcia Area, Spain

· Cash posting and cash reconciliation.· Raising invoices and credit notes.· Chase debt, process reminder letters and statements.· Investigate and resolve non-payment queries and deductions.· Generate and input into monthly and month end reporting.

Cirencester, Uk

- Responsible for all aspects of sales administration for the International and UK Sales team, from initial order to final delivery. This included processing and monitoring customer purchase orders, the selection of the most efficient shipping methods and subsequent tracking of all goods. - Assisted with customer queries, provided customer services regarding products and services and updated the database with customer information.

Fairford, Uk

- Recruited to manage exports to clients operating in France, Spain, North Africa and the Caribbean. - Responsibilities included sales, quoting, order taking and processing, monitoring progress of customer purchase orders, arranging transport, tracking shipments, creating export documents, liaising with suppliers, invoicing customers and ensuring prompt payment.- Staff Supervising and provision of training.

Mba, Food Industry, Economics,

Activities and Societies: International Students Asociation

Bachelor Of Science (Bsc), Agriculture

- Forestry Management, 1997-2000. - Bachelor of Science In Agriculture, 1993-1996.

French Baccalaureate, Bac D, Mathematics And Natural Science