Elena Bocage Mcicm Email and Phone Number
Elena Bocage Mcicm work email
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Elena Bocage Mcicm personal email
Experienced multilingual Credit Control Team Leader, fluent in English, Spanish and French, with a 8-year track record of effectively managing a diverse range of credit control functions. Proven expertise in optimising AR processes, reducing aged debt and increasing cash collection, as well as analysing credit data to assess credit risk. Previous roles in executive sales have allowed for a unique understanding of how finance and sales departments can work together in order to safely achieve the company’s financial objectives.Key Skill Areas: MBA. Line Management, Credit Control, Cash Collection, Debt & Credit Management, Credit Insurance, Bank Guarantee & SBLC, Account Management, Business Development, B2B, Sales, Sales Administration, Customer Service.
Superdry
View- Website:
- superdry.com
- Employees:
- 3293
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Credit Control Team LeaderSuperdry Jan 2024 - PresentCheltenham, England, United Kingdom- Lead and mentor the AR Credit Controller team, setting performance goals and conducting regular reviews.- Oversee credit control processes, including credit assessments, limits, and terms, while managing the accounts receivable ledger.- Promote a collaborative and results-driven team culture, resolving credit issues and disputes in partnership with sales and customer service teams.- Build and maintain strong relationships with customers and stakeholders, and prepare reports for senior management.- Drive process improvements and implement best practices to enhance efficiency, supporting department transformation initiatives.
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Senior Credit ControllerSuperdry Jun 2019 - Feb 2024Cheltenham, England, United Kingdom· Line Management for 1 Credit Control Coordinator.· Provide training, supervision, and mentoring of team members to meet SLAs.· Manage the Credit Cycle for France & Benelux, 300+ live accounts.· Credit limit review and risk assessment.· Take decisions for order release and payment terms.· Comply with credit and collection scoring model.· Reporting in line with the credit policy.
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Credit ControllerSuperdry Mar 2016 - Jun 2019Cheltenham· Credit control duties for France & Benelux, 400+ live accounts.· Debt Collection by e-mail and telephone.· Cash posting and cash reconciliation.· Setting up Payment Plans and supervise SEPA Direct Debit Collections.· Generate and input into monthly and month end reporting.
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International Customer Service Advisor - 4 Month FtcSuperdry Oct 2015 - Mar 2016CheltenhamResponsible for supporting the e-commerce services of the SuperGroup websites by providing customer service to customers based in the UK, Spain and France. Key responsibilities include responding to customer enquiries via telephone and email; handling and resolving customer complaints; keeping accurate records of enquiries; managing customer expectations; providing excellent levels of customer service.
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FounderSpanish Class Profits 2014 - PresentCheltenham, United Kingdom
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European Account ManagerHardware Group Nov 2008 - Oct 2014Cirencester, United Kingdom· Managed the complete sales within the European market.· Initiating contact and qualifying prospects.· Creating quotations and closing sales quotes.· Processing customer purchases orders.· Assisting the finance department in chasing up overdue payments. -
Credit ControllerLangmead Group Sep 2007 - Sep 2008Murcia Area, Spain· Cash posting and cash reconciliation.· Raising invoices and credit notes.· Chase debt, process reminder letters and statements.· Investigate and resolve non-payment queries and deductions.· Generate and input into monthly and month end reporting. -
Sales Support AdministratorComstor Uk Feb 2007 - Aug 2007Cirencester, Uk- Responsible for all aspects of sales administration for the International and UK Sales team, from initial order to final delivery. This included processing and monitoring customer purchase orders, the selection of the most efficient shipping methods and subsequent tracking of all goods. - Assisted with customer queries, provided customer services regarding products and services and updated the database with customer information. -
Export Sales ManagerBetterhandy Limited Jun 2004 - Nov 2006Fairford, Uk- Recruited to manage exports to clients operating in France, Spain, North Africa and the Caribbean. - Responsibilities included sales, quoting, order taking and processing, monitoring progress of customer purchase orders, arranging transport, tracking shipments, creating export documents, liaising with suppliers, invoicing customers and ensuring prompt payment.- Staff Supervising and provision of training.
Elena Bocage Mcicm Skills
Elena Bocage Mcicm Education Details
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Food Industry, Economics, -
Agriculture -
Lycee FrancaisBac D, Mathematics And Natural Science
Frequently Asked Questions about Elena Bocage Mcicm
What company does Elena Bocage Mcicm work for?
Elena Bocage Mcicm works for Superdry
What is Elena Bocage Mcicm's role at the current company?
Elena Bocage Mcicm's current role is Credit Control Team Leader at SuperDry.
What is Elena Bocage Mcicm's email address?
Elena Bocage Mcicm's email address is el****@****are.com
What schools did Elena Bocage Mcicm attend?
Elena Bocage Mcicm attended Royal Agricultural University, Universidad De La República, Lycee Francais.
What skills is Elena Bocage Mcicm known for?
Elena Bocage Mcicm has skills like Account Management, New Business Development, Sales, International Sales, Management, Spanish, Business Development, Sales Management, French, Cisco Technologies, Pre Sales, Managed Services.
Who are Elena Bocage Mcicm's colleagues?
Elena Bocage Mcicm's colleagues are Emma Fleming, Bahar Nazli, Simran Thakur, Anthony Bunce, Fiona Wright (Fe), Kanti Gurung, Laura Barbière.
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