Were happy to help hoteliers and the home sector accommodations to operate effectively and to grow their revenue on Booking.com platform:• Managing relationship with the hotels by providing high level of customer service and account management support. Performed Account Executive functions for small and medium sized properties.• Responds to and educates client members about their accounts and the system’s benefits. Refer questions from the customers regarding any development in service, products, website, or systems using service ticketing/case system. • Taking real-time phone calls from the customers from all over the world in English and in Russian. • Refer questions regarding jobs in progress to the appropriate departments to gain relevant information, conflict management and submitted it to a senior team for further resolution by the developers.• Promote services and how to increase the revenue. Bringing bald ideas how to improve customer care and to resolve the complaints.• Advocating and negotiating on behalf of the client members as necessary to assist with the incoming guest reviews and take appropriate actions as needed.• Maintaining clear and accurate records and updating open issues by logging into a secure database• Conducted onboarding for new partners.• Handling mass accommodation closures and complaints with pressing deadlines.• Possessing ability to identify opportunities for new or potential partners with regards to supply and demand.• Leading team meetings and office projects.

Building strong business relationships.• Main point of contact for Russian and English speaking guests and properties.• Account management and reservation related advice.• Handling relocations and reporting mass issue cases.• Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible within 24-48 hours of an inquiry via phone call, email or chat.• Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support.• Responds to and educates client members about their invoice related questions.• Ensure that all administration is completed as required.

• Taking real-time phone calls from the customers from all over the USA about invoice-related questions. Providing guidance and support how to operate the system.• Responding accurately to benefit questions, providing claim resolution expertise and any other assistance and/or support requested or required by the client.

• Providing full ophthalmologist pretesting to the patients, cheerfully greeting and registering patients, insurance verification, scheduling patient’s procedures. Operating computers, telephone systems, calculators and related equipment. Perform cashiering tasks as required, process mail returns, responding to miscellaneous customer inquiries. Update customer information. Compile reports and perform other office and clerical tasks as required. Initiate service orders or follow-up requests and make credit arrangements.