People Operations Manager
Current- Lead HR functions for 375 US employees in 41 states; supervise 3 remote team members for a 12-person People Operations team distributed in 4 countries which serves 700 staff in 44 countries for a leading non-profit organization operating Wikipedia- Oversee US employee health benefits valued at $6m and a 401k retirement plan valued at $56.7m; supervise the Sr. benefits specialist and direct open enrollment; achieved a 3% US insurance renewal for 2024 by working closely with the benefits brokers; foster strong vendor, broker, and advisor relationships- Implemented Dayforce HRCM to meet evolving business needs; drove the benefits and onboarding module setup; created a targeted benefits communication plan for the new system and open enrollment that prevented employee confusion and led to a 12% increase in active enrollments; supported the electronic data feed implementation with stakeholders including IT, payroll, and carriers; collaborated with finance and audited employee and benefit data imports during parallel payroll runs- Create US HR policies such as ADA accommodations in partnership with the HR director, Sr. manager, HRBPs, legal, payroll, and finance; enact standardized SOPs for People Ops processes- Establish US compliance practices for mandatory state and federal notices and reporting and create a compliance tracker; conduct reporting and respond to DI and UI inquiries- Manage vendor contracts and approve invoices in Coupa, run Zendesk ticketing system for the HR department to improve cross-team efficiency and identify issues and trends