Well, I can say that I am a person with varied interests. During my spare time, I like listening to music and watch movies. I have good communication skills, multi-tasking skills, and I am a fast learner. I can guarantee that I will be able to deliver what is being asked of me, and I will give my one hundred percent to it. I learned a lot about communication skills and how to deal with people from my previous companies. That's why, I am a very patient person because I am capable of dealing with irate and demanding customers. I am a team player, and I get along with people very well. I am very flexible. I am willing to learn, and I am not intimidated with learning new things. I am very patient, and I know how to deal with stress. A lot of my friends say that I am a perfectionist. I never consider something done as long as I don’t find it perfect. In my previous job, I sometimes would go on over time just to make sure that I complete all my tasks; and they are done to perfection.
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Executive AssistantCombine ConquerPhilippines
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Senior Living AdvisorNoble Senior Living Referrals Apr 2017 - PresentCebu City, PhilippinesBuild relationships and responsible for educating families on senior care options and referring them to partner communities that match their needs.[UNDER Trouble Free Employees] -
Executive AssistantCombine Conquer Apr 2017 - PresentCebu, PhilippinesPerforms administrative duties or clerical tasks for executive management (Marc James Johnson).[UNDER Trouble Free Employees]
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Virtual Assistant - Social Media SpecialistTrouble Free Employees Apr 2017 - PresentCebu, PhilippinesManage social media marketing campaigns and day-to-day activities including: Develop relevant content topics to reach the company's target customers. Create, curate, and manage all published content (images, video and written) -
Quality AssuranceTasks Everyday (Alfa Business Solutions) Apr 2016 - Apr 201715Th Floor, China Bank Bldg, Lot 2 Samar Loop Corner Road 5 Cebu Business Park- Participates in design of call monitoring formats and quality standards.- Performs call monitoring and provides trend data to site management team.- Uses quality monitoring data management system to compile and track performance at team and individual level.- Participates in customer and client listening programs to identify customer needs and expectations.- Provides actionable data to various internal support groups as needed.- Coordinates and facilitates call calibration sessions for call center staff.- Provides feedback to call center team leaders and managers.- Prepares and analyzes internal and external quality reports for management staff review.
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It Administrative CoordinatorAzaza Biz Solutions Mar 2015 - Feb 2016Unit 4 5Th Floor Arlinda Paraz Bldg. Don Gil Garcia St. Capitol, Cebu City- Monitor progress on multiple projects (CRM, Web Design, Graphic & SEO)- Cooperate/consult with the clients and development team to meet deadlines- Generates timely reports- Conducts initial interviews- Creates manuals and presentation for end-users -
Customer Service Associate (Comcast Sik – Activations Dept.)Convergys Corporation Inc. Mar 2011 - Mar 201410Th Floor. Tgu Tower Jose Maria Del Mar St Cebu City- Prepares for customer inquiries by studying products, services, and customer service processes.- Records customer inquiries by documenting inquiry and response in customers' accounts.- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
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Travel Executive (Travel & Hospitality - Operations)Aegis People Support – Cebu May 2010 - Jan 2011E-Office 1, Asia Town It Park, Apas Lahug Cebu City- Arranging flights and accommodation- Keeping clients up to date with any changes- Using a booking system to secure holidays
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Front End Dept.Sm Hypermarket Taytay Branch Nov 2009 - Feb 2010Manila East Road, Brgy. Dolores, Taytay, Rizal- Handling all the cash transaction of an organization- Receive payment by cash, cheques, credit card etc.- Guiding and solving queries of customer
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Clerk/SecretaryCd Automation Philippines, Inc. Jun 2009 - Aug 2009Tisa Labangon Cebu City (Near Gaisano, Back Of Tisa Ii Elem. Sch)- answering telephone calls- arranging appointments- organizing and servicing meetings (producing agendas and taking minutes)
Ma. Elena Cafe Dungo Skills
Ma. Elena Cafe Dungo Education Details
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Marketing
Frequently Asked Questions about Ma. Elena Cafe Dungo
What company does Ma. Elena Cafe Dungo work for?
Ma. Elena Cafe Dungo works for Combine Conquer
What is Ma. Elena Cafe Dungo's role at the current company?
Ma. Elena Cafe Dungo's current role is Executive Assistant.
What schools did Ma. Elena Cafe Dungo attend?
Ma. Elena Cafe Dungo attended University Of San Jose - Recoletos.
What skills is Ma. Elena Cafe Dungo known for?
Ma. Elena Cafe Dungo has skills like Customer Service, Management, Training, Team Management, Project Management, Negotiation, Sales, Microsoft Office, Interviews, Administration, Vendor Management, Process Improvement.
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