Elena Gaina Email & Phone Number

Bucharest, Romania

My previous technical experience allows me to bring tech into a management field, this making things easier, better and faster in terms of solutions for the identified problems in a system.As a Technical Problem Manager, I am responsible for:- root cause analysis(RCA) on the raised problems- tracking and coordinating permanent fixes alongside Solution and R&D teams- proactively find and correct issues- communication with both business and technical support teams-… Show more My previous technical experience allows me to bring tech into a management field, this making things easier, better and faster in terms of solutions for the identified problems in a system.As a Technical Problem Manager, I am responsible for:- root cause analysis(RCA) on the raised problems- tracking and coordinating permanent fixes alongside Solution and R&D teams- proactively find and correct issues- communication with both business and technical support teams- validation of the inputs and the logic from technical support teams- joining and preparing for PIR(post incident review) meetings to identify things that can be improved in order to prevent the incident from another occurrence - overall technical reports (number of failures, type of failures, inflow vs outflow etc)- trending incidents and raise problem tickets for RCA- managing, improving and configuring the needed monitoring scripts/alarms- supporting Warranty periods for Major Releases Show less

Bucharest, Romania

My job as a Project Manager for failed orders was to design a plan and a process, alongside with automated and simple solutions to fix the failures in a timely and efficient manner. By integrating 2 monitoring systems and 1 automation system, I managed with my team to get to about 200-300 failures/day. To lower the numbers even more, a proactive approach was needed and I started to debug and document the issues one by one and raise defects to HQ, asking for permanent fixes. At first, this was… Show more My job as a Project Manager for failed orders was to design a plan and a process, alongside with automated and simple solutions to fix the failures in a timely and efficient manner. By integrating 2 monitoring systems and 1 automation system, I managed with my team to get to about 200-300 failures/day. To lower the numbers even more, a proactive approach was needed and I started to debug and document the issues one by one and raise defects to HQ, asking for permanent fixes. At first, this was curious for HQ - a Romanian raising so many tickets to them and chasing them for updates, but I started to discuss with them and permanent fixes were delivered. In July 2018 the management and the customer decided that my job is finished on this role managing to get the number to 50-60 failures/day. This was the point in which I was offered the Problem Management role, to keep identifying root causes for the bigger issues withing the system, to plan the solutions accordingly and to communicate with the customer on these topics. Show less

While I was still handling my tasks as a CBS Back Office engineer, I started to learn more and more about CRM and how it comes in handy when debugging complex issues reported by the customers. It was also the period when the telecom company for which I was offering support was starting to switch its customers from one Core to another, via Subscriber Migration - a process that was meant to go for at 2.5 years. This involved high knowledge on the Provisioning part of the system, the architecture… Show more While I was still handling my tasks as a CBS Back Office engineer, I started to learn more and more about CRM and how it comes in handy when debugging complex issues reported by the customers. It was also the period when the telecom company for which I was offering support was starting to switch its customers from one Core to another, via Subscriber Migration - a process that was meant to go for at 2.5 years. This involved high knowledge on the Provisioning part of the system, the architecture and the integration between the IT elements and the Core elements. I started to learn this part of the system from senior Solution Architects and I took over the role of Senior Provisioning Engineer in September 2017, being the engineer to attend and handle every high-priority incident on Provisioning. I still can't decide if I love Provisioning more than the Charging part - the beauty in a BSS solution is that they all meet somewhere and the more you know about each of them, the more fascinating it becomes. Show less

As a BSS engineer assigned on the CBS part for the Rating & Charging issues I studied the way the Billing System is designed for Virgin Media UK Telecom company and solved the issues that customers would raise or our monitoring system would capture. From CDRs, quota, allowances, Monthly Charge, Roaming, Charge Codes to invoice display issues, I handled a diversity of issues from the lowest priority (P4) to the highest (P1) and learned amazing things.

Obor, Bucharest

Learning and using PHP, MySQL, JavaScript, Codeigniter, DreamWeaver for different websites (from skratch) and Facebook apps.

Cursant

Master, Management Of Digital Enterprises, 9.20

Activities and Societies: Business Process Modelling, Customer Relationship Management, Project Management, Organisational Management.

Computer Science And Information Technology

Activities and Societies: Electronics, Telecommunications, Programming

Bachelor Of Science (Bs), Mathematics And Computer Science

Activities and Societies: Vice President of Students Council During my years of high-school I put a lot of effort in understanding.

Bachelor'S Degree, Informatică

Activities and Societies: Vice President of Students Council, Olympic in Computer Science, Physics, French During my years of high-school.