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Elena De Juan is listed as Ex-Kraken | Multilingual Customer Service | Crypto, Compliance, Problem Solver based in Pimperne, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Elena De Juan.
Elena De Juan previously worked as Bilingual Client Support Specialist at Kraken Digital Asset Exchange and Senior Customer Specialist at Lift Agency. Elena De Juan holds Master In Business And Marketing, Business And Marketing from San Diego University For Integrative Studies, Sduis.
With over four years of experience as a customer support specialist, I have developed strong skills in providing live customer service, solving technical issues, and assisting with administrative tasks. I have worked with various platforms and tools, such as Zendesk, Snapengage, and Salesforce, to deliver high-quality and efficient solutions to clients.I am passionate about modern marketing strategies and innovative crypto projects, and I have applied my knowledge and expertise in both fields to support the sales and marketing teams of my previous employers. I am fluent in English, Spanish, and Catalan, and I have excellent communication skills that enable me to interact with diverse and global audiences. I am a team player with a positive attitude and a personal mission to help customers achieve their goals.
Listed skills include Redes Sociales, Twitter, Facebook, Pinterest, and 10 others.
A career timeline built from the work history available for this profile.
• Provide live customer service with any of platform features/technical issues, along with crypto and trading. • Meet KPI and assuring maximum quality of service, attention to detail and problem resolution.• Multitasking and fast paced environment, aligned with Kraken’s culture and principles.
Spain
• Responding to customer queries in a timely and friendly way, via phone, email in English and Spanish.• Assisting with administrative tasks as Payroll, Recruitment and Onboarding of new memebers.• Schedule new sales calls with the Sales Team to maintain an efficient sales funnel.• Responding and solving client requests for on going repeat projects.• Follow up with customers to ensure their technical issues are resolved.
Spain
• Providing instant customer support to clients by phone, email and live chat in a fast-paced environment with Zendesk.• Analyzing customer issues and reporting common bugs to improve website flow.• Helping repeat customers to use specific features and re purchase.• Gather customer feedback and share with our Sales and Marketing teams.
San Diego Y Alrededores, Estados Unidos
Planning and optimization of sales channels, Amazon & Etsy.・Creation of brand image and philosophy.・Content creation and management of social media networks: FB, Instagram and Pinterest.・Management and optimization of SEO, Facebook ads and Amazon PPC campaigns.・Increase the brand visibility and online presence with influencer collaborations.・Track follower growth and engagement through analytics and reporting.・Product and team lead, supply chain management and optimization.
Nueva York Y Alrededores, Estados Unidos
・Event coordinator for independent designers showrooms at Roger Smith Hotel.・Monitoring sales at multiple stores including Verameat, Bene Rialto and Soot & Tusk.・Content writer and photographer for the company’s blog. Theming New York Life Style, fashion and designer interviews.・Management of social media, increase of followers and impressions by 15%.
Barcelona Y Alrededores, España
・ Event production design, management and planning: budget, guests, timing, locations.・ Evaluate and follow the event impact in the media / Clipping / Community manager: Update Social MediaNetworks (Twitter, Facebook, Instagram) / Media planning; editorial program and rates.
Barcelona Y Alrededores, España
・ Coordinate media for events, emailing, data base upload, support in events, data base upgrade. ・ Update and manage Social networks and Media planning (editorial planning and rates).
Quick answers generated from the profile data available on this page.
Elena De Juan is listed as Ex-Kraken | Multilingual Customer Service | Crypto, Compliance, Problem Solver.
Elena De Juan is based in Pimperne, England, United Kingdom.
Elena De Juan has worked for Kraken Digital Asset Exchange, Lift Agency, Solomamparas, Honua Cases, and Beiñ. The Touch Of Spain.
You can use AeroLeads to view verified contact signals for Elena De Juan, including work email, phone, and LinkedIn data when available.
Elena De Juan holds Master In Business And Marketing, Business And Marketing from San Diego University For Integrative Studies, Sduis.
Elena De Juan is listed with skills including Redes Sociales, Twitter, Facebook, Pinterest, Publicidad, Comunicaciones De Marketing, Mercadotecnia En Medios Sociales, and Comunicados De Prensa.
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