Events: NBA All-Star Weekend, US Olympic Team Swimming Trials, Luke Combs Concert, Morgan Wallen Concert, George Strait Concert, P!NK Concert, NFL Combine, Big Ten Football Championship, Monster Jam, Supercross, IHSAA Championships, BOA Regionals & Grand Nationals, ISSMA Championships, etc. • organizing and supervising the successful implementation and operation of Guest Services programs • overseeing part-time Guest Services staff during the events• communicating with all Stadium departments for general project and program support• interfacing with clients and patrons and assisting with problem solving and complaints • scheduling and on-site management of all hourly Guest Services personnel • recruiting, hiring, and training of personnel for Guest Services team• developing and updating all Guest Services materials

● Providing customer service and managing external and internal communications● Designing and updating existing company policies and maintaining work culture● Recruiting, hiring, and arranging for training and development of new employees● Processing payroll, PTO, and benefits via software applications Empeon/Viventium

● Developed camp’s weekly entertainment schedule along with hiring and training staff, organized and supervised events and activities of different budgets and scopes, and grew partnership and collaboration with local businesses, customers, and authorities● Organized travel arrangements through booking transportation, purchasing tickets, validating parent waivers; scheduling chaperones, and maintaining travel itinerary, including international● Managed community relations, launched now-annual fun-and-educate activities with state troopers and local fire department. Achieved "2020 Best of East Branch Award"● Acquired necessary permits, licenses, and certifications from NYSDOH and local authorities to create a safe learning environment● Achieved a 20% increase in camp's foreign student occupancy rate and a 35% increase in the total occupancy rate in just two years

● Launched new PR campaigns and promotional events in alliance with coaches and athletes to stoke club brand● Achieved a cooperation agreement with the largest Russian social media network, VKontakte (650M users)● Fully organized a pre-season international basketball tournament in Germany, 2014, from concept to execution● Created official mascot, Dunk the Bulldog, and his origin story for pro-basketball club "Triumph" ● Organized promotional events with club mascot, such as Russian basketball league Battle of the Mascots● Created and supervised pre-season basketball teams’ presentations and post-season meet-ups for media and fans ● Executed and managed community-centered events: annual basketball streetball tournament (min. 100 teams), weekly project "Open Basketball Day," charity marathons, Christmas fair events, master classes from basketball players and coaches for students, parentless youth, and fans at local schools, colleges, and libraries● Organized media and corporate basketball games and sponsor activities, and joint events with clubs and teams● Created media pools and organized their travel with team (itineraries, credentials) as well as developed fan experience, such as managing national fan league’s home/away games, organized travel and games by booking basketball facilities and providing all necessary equipment

● Created and managed formal and informal meet-ups of national federation CEOs and Team Russia with media and fans, including but not limited to press conferences, briefings, media breakfasts, presentations and autograph sessions, attending children’s hospitals and parentless youth organizations● Promoted and delivered media coverage for the men's and women's national basketball teams at the Summer Olympics Games in London 2012, Universiade in Kazan, and the EuroBasket in Slovenia

• Covered of the top national and international events in tennis, boxing, MMA, basketball, athletics, figure skating and others• Served as a reporter at the Kremlin Cup and Fed Cup (tennis), ISU Cup of Russia and the Russian championship (figure skating), Euroleague Final Four (basketball)• Authored first-page interviews with prominent athletes in Russia