Elena Ladd Email & Phone Number

Remote

In my role at DentaQuest, I utilize in-depth dental knowledge and analytical skills to ensure the accuracy and integrity of dental claims, focusing on both government and commercial insurance sectors. My key contributions include:Dental X-ray Analysis: I interpret dental X-rays, applying medical necessity criteria and insurance eligibility, crucial for accurate claim and authorization decisions. This ensures precise service delivery and compliance with health standards.Independent Claims Evaluation: I independently evaluate dental claims, making crucial decisions that impact their approval or denial. This responsibility highlights my ability to handle complex decision-making with precision.Claims Management: I manage updates and reprocess claims and authorizations in the follow-up inquiry queue. This involves a comprehensive understanding of operations across government and commercial units, enhancing operational efficiency and compliance.Quality Assurance: I maintain an audit accuracy rate of 99.7% while processing over 100 authorizations daily, demonstrating my commitment to high-quality service and exceeding regulatory standards.Audit and Compliance Initiatives: I lead audits to identify potential duplicates and expired authorizations, systematically documenting findings in Excel to ensure accountability and reduce waste.Fraud Vigilance: I'm always on the lookout for potential fraud, applying my refined analytical skills to prevent fraudulent activities and safeguard the integrity of our claims processes.AI Technology Enhancement: I participate in testing and improving OverJet AI technology for dental claims. My feedback has driven significant advancements, enhancing the accuracy and efficiency of AI applications in our operations.Through these roles, I actively contribute to organizational goals by advancing technology integration and process improvements, aiming to elevate service delivery and client satisfaction.

Leander, Tx

As a Dental Staffing Agency Manager/Owner in Austin, TX, my main responsibilities were interviewing and hiring dental hygienists and dental assistants. I also investigated their background and references to ensure we hired qualified and reliable staff members.Once staff members were hired, I coordinated and scheduled work assignments to ensure our clients received the needed staffing support. In addition, I managed the company's payroll on Gusto and invoiced on QuickBooks to ensure that our staff members were paid accurately and on time.Maintaining client relations was also a crucial part of my job, and I communicated with dentists in the Austin area daily to ensure service quality and client satisfaction. I was always available to answer questions, address concerns, and ensure our clients received the needed service level.Finally, I was responsible for managing all staffing agency duties, including recruiting and training new staff members, coordinating staffing assignments, and ensuring that our staffing services met the needs of our clients.Overall, my experience as a Staffing Agency Manager provided me with valuable skills, including HR management, client relations, and accounting. I am proud of my work and impact on the agency's success.

Cedar Park, Tx

As a Dental Front Office Coordinator, I was responsible for various tasks related to revenue cycle management. One of my main responsibilities was improving revenue for the provider by appealing denied claims. I was well-versed in understanding dental insurance policies and claims processes and used that knowledge to successfully appeal denied claims, ultimately improving revenue for the practice.I was also responsible for verifying, posting, and reconciling dental insurance and patient payments. I ensured that all payments were accurately recorded and reconciled with patient and insurance records. I worked on EOB rejections and other issues with outstanding accounts to resolve discrepancies and ensure that payments were received promptly.In addition to managing payments and claims, I was responsible for answering and resolving 100+ weekly patient billing issues via phone, email, and chat. I communicated effectively with patients and insurance to address and resolve issues quickly and efficiently.Finally, I followed up on insurance and patient aging reports to ensure that all outstanding accounts were being properly addressed and followed up on. I was highly organized and detail-oriented and ensured that all accounts were up-to-date and accurate.Overall, my experience as a Dental Front Office Coordinator provided me with valuable skills, including knowledge of dental insurance policies and claims processes, communication and problem-solving skills, and the ability to manage multiple tasks and priorities simultaneously.

Round Rock, Texas

As a Dental Office Manager at Texas Total Dental, I managed all front office duties at a busy general family practice. I was responsible for organizing office operations and procedures to ensure the practice ran smoothly and efficiently.My main responsibilities included maintaining patient charts and records on Dentrix software. I was highly organized and detail-oriented, ensuring that all patient records were accurate and current. I also managed patient communication via phone calls, emails, and texts, ensuring that all patient inquiries were addressed promptly and professionally.I was also responsible for verifying dental insurance benefits and posting and reconciling dental insurance and patient payments. I presented treatment plans and payment options to patients and maintained electronic claims submissions. In addition, I worked on EOB rejections and other issues with outstanding accounts to resolve any discrepancies and ensure that payments were received promptly.As a Dental Office Manager, I developed and implemented a successful advanced marketing strategy to promote the practice online. I built the company website on WordPress and created and analyzed management reports to measure the success of our marketing efforts.Overall, my experience as a Dental Office Manager provided me with valuable skills, including organizational and communication skills and knowledge of dental insurance policies and claims processes.

Cedar Park, Texas, United States

• Assisted in various dental procedures, including CEREC, root canal therapy, and surgical extractions.• Managed lab work, digital and regular x-rays, and intraoral imaging.• Maintained dental supply inventory and patient records using Patterson Eaglesoft software.• Enhanced skills in patient care, dental CDT codes, and procedure knowledge.

In Progress, Marketing

Rda, Dental Assisting Program

Associate'S Degree, Book Marketing And Distribution