• Establish PMO roles that align with the Project Management Institute (PMI) guidelines, AGILE‬‭ methodologies, quality standards and company vision‬• Hire and train US and offshore team of project managers, designers and website developers‬• Establish and roll out processes, best practices and agency-wide deliverables that effectively support team‬ efficiency and utilization‬• Develop, update and maintain a central location for agency-wide process documentation‬• Implement project management platforms that serve agency and team needs to ensure all project‬‭ requirements and dependencies are clearly defined, captured and completed within budget and on time‬• Collaborate with sales teams on alignment of team capability proposals for all prospects‬• Provide strategic direction with development of contracts that detailed project services and budgets for all‬ client intakes and client onboardings‬• Identify project and portfolio priorities, challenges and risks upon project intake and ongoing to ensure‬‭ output of the team remains within scope for Shopify, BigCommerce and WooCommerce platforms‬• Create briefs with detailed design and functionality expectations for technical, design and creative‬‭ execution teams‬• Track and monitor project schedules and status while assessing potential risk and impact on completion‬ timelines‬• Develop process for monitoring of project progress, implementing proactive resolutions and removing‬‭ blockers to maintain team and project productivity‬• Monitor and provide quality assurance during and post launch to ensure alignment of client goals,‬‭ expectations and satisfaction are met‬• Oversee and manage all operational aspects of new and ongoing projects as well as maintain‬‭ communication flows with clients and internal teams from project inception through launch‬• Create, manage and maintain functionality documentation to support project launch and delivery‬‭

• Ongoing development and implementation of organizational processes that have been major contributors of a successful and efficient transition from in-office to remote • Supervise, develop and mentor a team of project coordinators and ad operations specialists• Lead, influence, negotiate and work effectively with cross-functional teams• Drive the adoption and implementation of project and program management methodologies (SCRUM, Agile, Kanban)• Manage Creative, UX/UI Design and Development team project priorities to ensure committed delivery dates are set based on available resources • Manage agency-wide client onboarding and post launch projects related to website operations and creative production from inception • Identify emerging risks and develop mitigation actions• Ensure projects are defined, tracked and executed efficiently and effectively to maximize performance and success • Manage offshore resources, communicate ongoing priorities for timely completion of ad hoc and recurring tasks and projects• Develop and implement operational processes focused on improving daily workflows and team efficiencies• Client facing, liaison between clients, vendors and delivery teams

• Lead and managed the execution of large projects and redesigns simultaneously from concept through final delivery for multi-million-dollar key agency accounts• Collaborated with clients and marketing teams on paid and organic search strategy, and product promotions via banner and content placements• Developed, implemented and reinforced processes and benchmarks following Kanban and Agile workflows• Product owner for entire book of business, responsible for gathering requirements from stakeholders and assisting with QA reviews on multiple platform environments• Industry experience included sport's gear, women and men's apparel, fragrances and skin care

• Hired and trained a client-facing team of 10+ to lead tactical and strategic client discussions related to platform recommendations, focused on improving UX/IU • Developed and improved operational workflow processes and escalation documentation used to triage daily and peak season issues• Coordinated and led company Marketing training sessions to allow cross-functional collaboration across internal Marketing, Technology and Operations teams• Guided client adherence with eCommerce user experience/UX and digital marketing best practices

• Hired, trained and led a team of 12 coordinators supporting agency Delivery and Client Services divisions • Developed and successfully implemented domestic and international project management training programs • Member of an agency initiative to establish a successful team growth program focused on team career development• Collaborated with senior account managers, subject-matter experts and group account directors to balance team resources and client expectations with agency profitability • Managed and prioritized offshore delivery team's work and pipeline of projects based on client value • Industries included real estate, big-box home appliances, clothing retail, and health & beauty

• Balanced budgets and expenditures • Reconciled billable expenses and annual client budgets to assist with agency financial planning • Worked with agency vendors such as Google, Facebook and various ad networks to resolve accounts payable issues• Effectively communicated project goals across international and domestic teams • Coordinated ongoing and adhoc reporting with offshore teams to ensure delivery was executed correctly, efficiently and within deadlines • Attended all client meetings to record and communicate takeaways and project updates to delivery team

• Assisted in recruiting and hiring efforts• Supported Director of Operations and Director of Human Resources with daily operational functions • Coordinated travel and trade show presentation materials for executive teams • Supported business development and executive teams with potential agency deals by updating sales lead information in Salesforce• Assisted various business groups with document organization and dissemination during acquisitions

• Successful on-site property and leasing management of 40 units in Hollywood, CA• Composed all social media and online advertisements and managed inquiries related to apartment availability and open houses • Established leasing weekly objectives based on foot traffic, marketing print, internet and referrals to meet budgeted monthly objectives for new leases and lease renewals• Coordinated, scheduled and held open houses for all vacancies• Ensured vacated units were prepared in a timely manner for new development and re-leasing• Provided unit turnover and vacant unit capital improvement recommendations to property management company to seek higher rental rates• Ensured all appropriate lease files and documentation including credit checks, reference verification, lease agreements and deposits were correctly filed, collected and sent to the property management company• Inspected the condition of all units and common areas periodically and arranged for necessary maintenance • Adhered to LAHD rent control and similar governmental agencies as required to avoid discrimination or legal issues