• Advise and assist local medical offices with staff management, billing, and process improvement

Administrative leader of outpatient surgery center that performs more than 200 surgical procedures monthly. Within this growing center, responsible for regulatory compliance, physician credentialing, revenue growth, and data stewardship.

Full Time Master’s Degree Student • Obtained Master’s Degree in Healthcare Administration during Covid-19 Lockdown Focused research on social determinants of care and disparities in U.S. healthcare market.

* Created, developed, and implemented best practices: e.g., negotiation tools, procedure manuals, team resource binder, customer service etiquette, patient advocacy and accountability for patient experience* Interviewed, onboarded, trained, and managed staff of 18 medical insurance customer service reps* Collaborated with patient team e.g., V.P Patient Services, RNs, Social Workers to develop a quality assurance process for evaluating complex patient cases and approval of requested funds* Financial oversight of agreements formed between patients and providers. Monthly negotiations averaged $2M, saving members 30-50% healthcare costs* De-escalated customer complaints via forensic audits of incomplete, delayed, or bottlenecked claims* Authored customer service etiquette program, chosen by senior management to implement companywide including a 100+ employee call center.

* Converted department from paper charting to new electronic medical record (EMR) software (I-Heal)* Educated and coached patients, nurses, and area physicians on patient treatment plans, hyperbaric oxygen therapy, and the wound healing process. * Analyzed market competitors to develop differentiation strategy for center * Prepared for Joint Commission visits and audits* Financial oversight of Medicare/Medicaid and private insurance billing along with case investigation and denial process, maintaining center charge master and setting pricing* Member of hospital leadership team, facilitating cooperation between wound care center and specialty departments, e.g., cardiovascular intervention, orthopedics, CATH lab, and radiology* Implemented staff education program with department directors that reduced hospital-acquired wounds * Responsible for the navigating the politics between multiple directors e.g., Medical Directors, Hospital Director while at the same time ensured compliance with clinical guidelines and appropriate patient care * Developed patient education content for hospital website e.g., wound care, foot and skin care, and Hyperbaric Oxygen Therapy (HBO)

Business Development Director 07/2008-10/2009• Marketed photography services to leadership and obstetrics departments in hospitals and hospital networks across the United StatesDirector, Hospital Operations 02/2008-07/2008• Ensured district managers complied with industry guidelines e.g., HIPAA, OSHA, patient safetyRegional Training Manager 02/2007-02/2008• Trained Managers and photographers in 5 states as to the benefits and utilization of new software platformDistrict Manager 11/2000-03/2007• Hired, trained, and managed team of 100+ hospital account reps • Account management of 70+ hospitals in a three-state territoryImplementation Specialist 08/2000-11/2000• Finalized conversion from film to digital photography in 30 hospital accountsAccomplishments: Promoted 4 times in 9 years. Awarded “Growing Family Division of the Year” and “Leadership Excellence Awards