I am a professional with 20 plus years of experience on IT Projects with solid history in Service Delivery Management with technical background on Content Management Solutions and a strong experience as Business System Analyst/Product Owner. 🫠Dedicated, enthusiast and committed. Key skills: ✅ Specialized in enhancing business operations with innovative solutions. ✅ Proficiency on customer service and team leadership, driving efficiency and excellence.✅ Expertise in technical skills, analytical prowess, and clear communication that ensures smooth project delivery and system integration. ✅ Unwavering commitment, communication abilities, and problem-solving skills drive collaborative success and client satisfaction.✅ Defining the backlog requirements and priorization according to the product Vision with stakeholders’ engagement.✅ Deep knowledge on content management systems and integration✅ Proficiency in Agile methodologies, including sprint planning, backlog management, user story creation, and fostering continuous improvement.✅ Subject Matter Expert on Pharma industry with strong knowledge on Regulatory and Quality content management systems using regulatory and quality (GXP) compliances from both the business & IT perspectives.💫I am passionate about working in a team, in a positive environment, learning every day, and feeling that I am contributing valuable work.