Management of communication media with retail shareholders (shareholders magazine, monthly newsletter, private area for shareholders). Internal support to front-office in results. Preparation, maintenance and updating of the Communication Plan. Review and update of the contents of the Shareholders and Investors section of repsol.com. IR content management for internal communication and multimedia content management for IR division. Management of shareholder events. Administration of the loyalty program for retail shareholders and negotiation with partners. Telephone service and email mailboxes with shareholders. Management of the call center of the shareholder service Office. Preparation of control panel for retail shareholders.

Managing the international assignments for Canada and USA as well as the international assignees in both countries.-Provide mobility-related expertise and consultation locally within the region for all phases of the assignment cycle.-Ensure that delivery of services provided is efficient and transparent to ensure complete satisfaction with all the moves within the region, in compliance with the SLA and KPIs agreed.-Adjust the administration of mobility processes based on local business needs.-Ensure the accuracy of mobility documentation (cost estimate, letters of assignment, economic conditions).-Manage and coordinate the exception request and escalation processes, track requests and results.-Work with other areas to ensure the proper expenses are cross-charged for the services delivered.-Actively identify opportunities to improve the efficiency and effectiveness of the International Assignment service delivery.-Define and manage projects in support of the continuous improvement of the International Assignment processes.

-Coordinating the relationship and the operational framework with providers, based on the policies, company standards through KPI’s (immigration + relocation + moves + health insurance).-Manage and coordinate day-to-day operational tasks agreed on the contract and relationship with all the providers. Ensure that delivery of services delivered by providers is efficient and transparent to ensure complete satisfaction with all the moves within the region, in compliance with the Service Level Agreement (SLA) agreed.-Bidding processes to improve the service according to the company criteria, working with the expert areas coordinated by Supply Chain.-Benchmarking of the providers.-Adjust the service provider model to the local business needs.-Work with other areas to ensure the proper expenses are cross-charged for the services delivered and assure the cost-effectiveness of the services. -Define manage and control the annual budget according to the company criteria.

Management and coordination of market research projects in different areas of the company, such as:- Internal and external customer satisfaction studies.- Pre-test and post-test of advertising and promotional campaigns.- Profiles and motivation of clients.- Employees and customers panels.

In this area I have carried out many tasks throughout the years. I began managing the global internal communication means of the company (internal magazine, e-bulletins, internal notes, home of the Intranet) Later I took part in the management of events of the company (General Stockholders' Meeting, Manager’s Convention) and to collaborate in the Communication Campaigns as well as in the Climate Survey. Next I managed part of the Intranet. Finally, I took care of all issues related to the internal communication of Upstream’s Managing Division (be it global internal communication means, internal events, climate survey, campaigns…)

Management of the fairs and external and internal events in which Upstream Managing Division took part (AAPG Houston (2006), ICEX - Tripoli (2006), VIP visits, internal events (Christmas’ cocktail, massive videoconferences, manager meetings, etc…))

Control of the accounts of Repsol Chemical's clients, ensuring the correct accounting of the invoices and payments and managing the concession of the credits to the clients.

Receiving, inputting and controlling the orders of the clients. Follow up of the payments and the correct accounting of the invoices and credit notes. Helping the sales rep to keep the relationship with the client in excellent terms, ensuring that all the clients’ needs are met.