• Manage the technical infrastructure support and operations of the mission-critical medical systems. • In collaboration with technical leads plan, develop and implement strategies for the systems expansions.• Drive Change Management requirements, control the process execution and suggest improvements to Change Management process.• Plan new systems releases, plan onsite installations, including review of purchasing estimates.• Manage and effectively communicate with the engaged third party vendors.• Identify and manage projects risks. Budget and resources planning.• Manage the product support area and ensure the support services are delivered in timely manner.• Perform hands-on analysis and take active part in problems troubleshooting and further resolution.NOTE: As of February 4, 2008, Validio Ukraine was acquired by GlobalLogic, Inc.

Supported e-commerce business projects of a large European customer. Communicated with UK and European Customer Support teams on monitoring and maintaining the systems. Identified and resolved support problems, performed verification activities. Was responsible for usability suggestions and gathering information for knowledgebase.