- Own and execute the design, development, and delivery of company-wide learning programs, resulting in employee engagement levels of up to 80% and 2,000+ hours spent learning per quarter- Create learning and development opportunities across multiple departments and roles to promote organizational success and cross-collaboration, including the facilitation of 3+ job shadows per month, new hire onboarding for ~100 new employees per year, new manager training for ~35 new managers a year, and a two-cohort HiPo Leadership Program twice a year- Manage the employee certification process in alignment with vendor partnership requirements, yielding around 100 new and renewed certifications per year- Consult with leaders across the organization to assess to team-specific learning needs tied to performance enhancements- Create and project manage a robust HR and L&D communication strategy - Key Achievements: Co-led the DEI Data Tracking and Training Subgroup | Created the HiPo Leadership Program | Developed Succession Planning Framework | Revamped New Manager Training Program | Project Managed Microsoft Audits | Launched L&D Digest Newsletter

In my previous role, my responsibilities included:- Lead the strategy, development, deployment, and measurement of sales enablement programs to improve and optimize knowledge, behavior, and skills to result in a high-performing sales team- Serve as the dean of the Dataprise Sales University to manage and coordinate training delivery through the Dataprise University to each of the Sales teams- Develop learning objectives for and implement all enablement-driven training initiatives, including onboarding, product launches, sales training, process training, and annual sales kickoff meetings- Reinforce Dataprise sales methodology with the Sales team via ongoing training initiatives and sharing of resources- Regularly collaborate with Marketing to manage communications to inform the Sales team of product and collateral updates, events, positioning, etc. - Partner with Sales Leadership to identify knowledge and skill gaps across the Sales team and roll out initiatives to increase productivity and overall sales effectiveness aligned with current business objectives - Build and manage an extensive content library within SharePoint for training and onboarding- Manage the win/loss review process and determine trends to optimize our customer buying journey and sales cycle- Manage the training, processes, and metrics for sales-related toolsets (e.g., Microsoft Dynamics, LinkedIn Learning, ZoomInfo)- Evaluate the effectiveness of programs by identifying and tracking key metrics and key performance indicators (KPIs) that drive Sales team productivity

In my previous role as a Sales Enablement Specialist, I:- Served as a go-to resource for Richardson's Sales Team as it relates to pre-sales activities- Drafted all pre-sale collateral, including - but not limited to - RFPs, proposals, and presentations, using current templates, as well as various other sources/guidance from the Director of Sales Enablement to ensure that the most current positioning was being used- Served as project manager for large-scale RFPs, proposals, and presentations by ensuring that the right information is included in each and connecting with team members across the organization to collect information- Managed lists of standard responses/information/materials and identified ways in which the Sales Team can standardize or create efficiency/consistency in processes- Served as a brand ambassador to ensure consistency and high-quality client-facing deliverables, reviewed all pre-sale collateral to ensure compliance with branding requirements, including color scheme, font, style, use of photos, use of logos, etc.- Completed graphic editing/formatting/document enhancements for new documents/materials, as well as existing templates that need modification- Maintained and managed all digital assets and marketing collateral on Showpad- Project managed, formatted, and created Richardson Sales Performance's monthly internal newsletter in accordance to deadlines

In my role as an Editorial Specialist, I:- Proofread, formatted, and edited Word, PowerPoint, PDF, and InDesign files in accordance with Richardson's standards and style guidelines- Collaborated with Instructional Designers and Client Services using SharePoint to manage deliverable deadlines- Adhered to project deadline deliverables according to project implementation plans, working collaboratively in a client-centric manner with team members and colleagues in cross-functional departments- Formatted and designed content for two internal, monthly newsletters

In my role as a Behavior Specialist Consultant at The Institute for Behavior Change, I created treatment plans, supervised up to 15 Therapeutic Support Staff, collaborated weekly with parents and teachers of clients, managed a caseload of up to 25 children, developed therapeutic interventions for children with various developmental disorders (e.g., Autism, ADHD, ODD, etc.), and maintained clinical integrity of client documentation.In my role as a Writing Specialist, I was the lead editor whose responsibility was to proofread and format client Bio-Psycho-Social Evaluations in adherence with company and county guidelines and timelines. I also developed training tools for new employees, and I initiated onboarding and training of writing procedures for new employees.

In my role as a Customer Service Team Member, I began as a cashier but was promoted to a role that managed team breaks. Soon after, I was also promoted to working with minimal supervision at the store's customer service desk, where I also managed breaks, processed customer returns, and answered customer inquiries in person and on the phone, all while adhering to Whole Foods Market's customer service guidelines.

Reviewed thesis methodology and coded data

Assisted with the NAYA-K research study in various areas, including coding data, learning the psychological battery, observing participant interviews, data entry

Aided a classroom with six pre-school aged children with various mental disabilities and developmental delays

Tutored fellow students in Spanish by preparing them for quizzes and tests and helping them understand the material