Oh, you know - a little of this and a little of that. Doing my best to contribute and remain an asset to my team day in and day out.

Salesforce CRM – Created and managed new objects, fields, validation rules, workflow rules, reports, dashboards and custom development projects resulting in significantly increased efficiencies for the sales, accounting, human resources, marketing, and executive team’s daily operations. Salesforce CRM skills:• Collaborated with other department leaders and staff to develop work processes, automate tasks and significantly reduce errors• Created and maintained management level reports and custom report types• Created dashboards to track performance and proactively address quality control• Utilized data loader, mass edit and mass update to maintain the database integrity• Created new applications and objects to assist with tracking and maintenance of company objectives including: Affordable Care Act, industry specific licensing, corporate compliance, training, and email marketing automation• Onboarding new users and training on the Salesforce CRM platform and related applications• Created and maintained profiles, permission sets and record typesMarketing – Established the company’s marketing department from scratch that is now responsible for all aspects of their online presence, including: TheBestIRS.com, LinkedIn, Facebook, Twitter, Pinterest and various job boards. The marketing department’s key achievements: • Started with 250 visits per month, now over 33,000 monthly visits• Started with no Facebook, now has over 1,400 likes• LinkedIn started with 98 Followers, now over 4,000 • Job Alert previously required employees to drop everything and manually send out Alerts. It’s now a custom automated program with a custom ‘From’, dynamic content automatically running every hour with no manual attention.Marketing Skills:• Various Visual Design for social media, print and web• Brand development and management• SEO and keyword research• Social Media marketing and management• Email marketing, content and design

During my time at ICE I was given a great opportunity to work with a manager who supported my growth within the organization. I started out as her Administrative Assistant and together we developed and implemented an Employee Rewards and Engagement Program.• Created and managed the company employee rewards program• Maintain various reports and records for travel divisions• Policy management and compliance• Travel arrangements for VIP clients and employees• Various administrative duties to the Director of Client Services• Reviewing resumes, interviewing and personality testing for sales roles