Elena Pudge Email & Phone Number

Worcester, Gb

Part of Professional Services team in EMEA, delivering customer facing services from early pre-sales engagements to assistance with translation of business needs to technical solutions. Delivery of high level architecture design following sales through to detailed technical documentation to support field installations.

Oxford, United Kingdom

Overall responsibility for Customer Experience Centre (CEC)Develop a new booking mechanism for the facility, that would also allow enhanced reporting on the usageDevelop the facility from new demonstrations to better use of Digital Media Drive the usage of facility internally with other departments Manage a team that supports CEC

Assessment of new technologies (FMC, Mobile client, Video)Consultancy work in the Unified Communications areaTechnical design authority on complex Unified Communications opportunitiesIn the last 6 months of the role, I took new responsibilities within Customer Experience Centre:Overall technical responsibility for CEC and all the underlying technologies (UC, Video, Digital Media, Wireless, Security, Converged Infrastructure)Design of new customer demonstrations and product roadmapDevelop, document, maintain and operate a change control governanceCustomer technical demonstrations where advanced expertise is required

Progressed from helpdesk support to IPT Field engineer, latter role included:Technical lead/design Cisco IPT projects: 1000 user CallManager, Unity rollout, including integration with existing PBX system 300 user CallManager , ARC installation including multiple PSTN providers, DECT integration Installation/configuration of Cisco Call Managers, Cisco Unity Implementation of CallManager solution across WAN sites in UK, Asia, Austalia, including toll bypass from existing PBX systems CallManager, Unity installation, box office solution Consultancy and implementation of QoS solutions Pilot implementation of CallManager solution across ADSL sites

Taught CCNA and CCNP courses