Specialization in digital communication and marketing strategies, with over twenty years of experience in multinational contexts. Production of content for marketing & communication, market analysis, branding, storytelling, SEO copywriting, and development of social media marketing plans.

Creating a junction between corporate business, territorial marketing & content design in order to develop innovative cross-functional projects

Senior customer care leader with a wealth of experience in driving business growth throughexceptional management of key accounts and customers, for a leading supplier of products and services for the food industry.♦ BUSINESS GROWTH -> CUSTOMER / DISTRIBUTOR RELATIONSHIP MANAGEMENTI position organisations as industry leaders, grow sales revenue and profitability through powerful customer service strategies, with post-sales and technical expertise that continually drives client growth and satisfaction.♦ BUSINESS TRANSFORMATIONI facilitate growth to customers, product portfolio and service through change to operational design and business models, including systems, people and process, with significant experience in post-acquisition business integration and scaling.♦ LEADERSHIP -> COLLABORATIONI build a client-centric culture within business operations, driving focus on horizon scanning, innovation and customer care across multi-disciplinary departments and global suppliers, including sales, marketing, quality control, technical and operations.Expertise: Business Growth, Customer Service, Sales, Post-Sales, Key Account Management, DistributorBusiness Planning, R&D, Product Development, Product Launches, Product Marketing, Supplier Management, Market Analysis, Change Management.

I led the development of products and services, growing full food portfolio ingredients for Italian food markets.Overseeing supplier management, new product launches and continuous evolution of a high-value post-sales/ technical services capability. Natural World enjoyed significant customer and revenue growth over this period.

Following Natural World’s acquisition, I led a programme of change, which transformed the family business into a multinational business unit of Brenntag, whilst safeguarding client, supplier and staff relationships.Significant change to organisational design, business systems, workflows and processes was implemented effectively, facilitating the rapid scaling of operations and enabling significant commercial growth.

Establishment of a customer support center focusing on customer retention and expansion, ensuring advanced technical expertise and timely responses to market needs

On demand of a key Global Customer Application manager for Emulsifiers - in chemically levened baked good and Naturally leavened backed goods for shelf life prolonguing. - in cream fillings for water migration controlling. I was in charge of finding the most appropriate emulsifiers and application steps for the customer's recipies and needs