Studied so far Anatomy, Pathology, Pharmacology, and Medical Terminology. Now I am working on Introduction to Coding module.

1. Collected medical documents, following HIPAA guidelines 2. Audited medical claims documentation 3. Used coded data to produce and submit claims to Medicare, Medicaid and private insurance companies4. Worked directly with insurances, healthcare provider, and patients to get a claim processed and paid5. Submitted 1st, 2nd, and 3rd level appeals for Medicare, Medicaid, and private insurance beneficiaries6. Verified Physician credentials, including PECOS enrollment status to maximize reimbursement 7. Performed initial client assessment and analysis to begin order processing8. Copied, logged and scanned supporting documentation and placed all information in client files9. Responded to customer requests via telephone and email and effectively answered questions and inquiries10. Handled collections of unpaid accounts11. Managed the facility’s Accounts Receivable reports12. Managed, ordered inventory and coordinated deliveries of medical supplies and durable medical equipment13. Provided training for new hires and existing employees on government and state rules and regulations

As an Operations Analyst I was involved in various projects assigned by General Manager, Corporate office and supervisors, including:1. New applications and contracts (5-10 on a weekly basis)2. Biling, which equaled to $500,00 - $1,000,000 monthly)3. Equipment Ordering, approximately 30 orders on a daily basis.4. Rated one of top 50 best company’s employees of the Group “Alpha” during the testing of the new customer management application before the enterprise wise launch. 5. Worked at Customer Retention department by arranging 50-60 installation appointments with local install offices for new and existing customers

1. Prepared weekly Excel sales reports of sold airline tickets ($10,000-$100,000) for top management review. 2. improved customer service based on client feedback through the development of new policies and procedures and enhanced sales by 15% in one-year period. 3. Successfully handled all public relations among Russian community, which decreased churn by 5%.4. Optimized office functions and managed client correspondence and communications

1. Was responsible for the recruitment and training of 10-20 new employees on a weekly basis.2. Assisted in the development of new policies and procedures for new hire process.3. Generate repeat business and increased company revenue by 10% through successful client follow-up.4. Conducted daily interaction with 20-30 Russian speaking customers.

1. Answered 10-50 inbound calls in support of customer needs2. Conveyed in a reassuring manner step by step instructions to resolve application issues3. Created and maintained processes for administrative operations to improve accuracy and efficiency.4. Maintained customer confidence and protected operations by keeping information confidential5. Checked accuracy and integrity of files and resolved errors.